Free press releases distribution network?

More news: Software
Agency / Source: LiveVox, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



LiveVox Delivers Cloud-Based Switching for Multi-Site Contact Centers - Private VoIP Cloud™ delivers multi-site call routing with real-time agent presence while eliminating dependence on IP/PBXs
LiveVox Delivers Cloud-Based Switching for Multi-Site Contact Centers

 

PRZOOM - /newswire/ - San Francisco, CA, United States, 2011/06/15 - Private VoIP Cloud™ delivers multi-site call routing with real-time agent presence while eliminating dependence on IP/PBXs.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

LiveVox, Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced cloud-based switching for multi-site contact centers. Through the LiveVox Private VoIP Cloud™, contact centers can now execute multi-site call routing without site-based switching or expensive and limited “intelligent” networking hardware.

Cloud-based switching enables contact centers to more seamlessly execute multi-site call routing with real-time visibility into agent presence at all locations. Site-to-site voice/data transfers and screen pops are delivered without reliance on site-premised PBXs or network routing “master node” hardware. LiveVox fully integrates this into call center applications such as ACD, predictive dialer, IVR, PBX, and call recording.

Also today, LiveVox has released the strategic briefing paper “How Cloud-Based Switching Simplifies Multi-Site Routing.”

Multi-site routing and integration simplified
Multi-site routing is difficult manage. Because of site-based switching limitations, routing tools are typically only configured to deliver call control in one direction. Transferring calls to another center loses account data associated with the consumer, who then must reenter information and wait on hold again. Additional switching and routing can also increase latency hindering call quality and screen pop delivery.

Traditional multi-site routing also created integration headaches because PBX, ACD, database and agent desktop (screen pop) integrations are needed at each location. Not only does cloud-based switching simplify multi-site routing, it reduces integration. Instead, in the LiveVox Private VoIP Cloud™, integration is executed and managed centrally with Cloud Integration Tools across the organization with a time-saving, one-to-many approach.

The Private VoIP Cloud™
“The Private VoIP Cloud™ is the culmination of a 10-year effort to develop and refine our platform,” said Louis Summe, Chief Executive Officer, LiveVox. “Technology trends, industry analysts and CIO surveys all point to an increasing need to leverage cloud infrastructure within the call center. The discussion is no longer a matter of ‘if’ but ‘how.’ Contact centers who wait to develop a cloud strategy need to know their competitors are not waiting.”

The LiveVox Private VoIP Cloud™ leverages IP/MPLS for voice/data transport. It delivers burstable networks, highly scalable applications, fully redundant technology and IT best practices. The patented, PCI-certified LiveVox platform integrates core contact center applications such as ACD, predictive dialer, IVR, and call recording delivered solely from the cloud.

Eliminating the site-premised switching dependency
LiveVox eliminates the site-premised switching requirement for contact center agents with the LiveVox Communicator soft phone. For smaller contact center organizations yet to migrate to VoIP, LiveVox Communicator quickly solves the transition without expensive IP/PBX upgrades.

For the multi-site contact center, LiveVox Communicator is an easy way to tap into the benefits of cloud-based switching without settling for the limitations of expensive routing and switching hardware.

“Vendors built on legacy technology are working hard to position themselves as ‘cloud’,” said Michael Reed, Vice President, Engineering, LiveVox. “Most are ASP-like iterations of core offerings. Others offer old technology with a different pricing structure. None offer the key cloud platform benefits call centers need. With true cloud providers, call centers have the opportunity to remove historic constraints from their operations.”

About LiveVox
LiveVox (livevox.com) is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: LiveVox, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


LiveVox Delivers Cloud-Based Switching for Multi-Site Contact Centers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Press Office - LiveVox.com 
917-675-4116 info[.]livevox.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any LiveVox, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From LiveVox, Inc. / Company Profile


Read Software Most Recent Related Press Releases:

Infor Delivers Enhanced Mobile Equipment Solution
Mentor Graphics and SiliconIndia Announce 2016 Leadership Awards for the Embedded/VLSI Industry
Korean Retailer Homeplus Optimizes Store Planning with JDA Category Management
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016
Kentico Releases its Most Enterprise-Ready Solution Yet
OneLogin Delivers First-Ever Multi-Environment AWS User Resource Provisioning
Mahindra and IBM to Develop Blockchain Solution for Supply Chain Finance

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  NAKIVO, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today