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Buena Park, CA Automates its Utility Department with Tele-Works - Buena Park, CA purchases Tele-Works’ Voice-over-IP IVR platform, utilityworks utility billing IVR with real-time integration to SunGard Public Sector, and alertworks outbound notification system
Buena Park, CA Automates its Utility Department with Tele-Works

 

PRZOOM - /newswire/ - Blacksburg, VA, United States, 2011/05/31 - Buena Park, CA purchases Tele-Works’ Voice-over-IP IVR platform, utilityworks utility billing IVR with real-time integration to SunGard Public Sector, and alertworks outbound notification system.

   
 
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With this purchase, Buena Park is looking to enhance water customer service operations and reduce the number of tags and service shutoffs the utility has to perform.

Utilityworks provides customers with a real-time interface into the City’s utility billing system allowing customers 24/7 access to their utility accounts by phone. Customers can check their account balance and make payments to their account with a credit card or check. The system will be available in both English and Spanish to serve the City’s diverse population. These self-service and easy payment options provide customers the convenience they’re looking for today.

Additionally, the City will benefit from alertworks, Tele-Works’ outbound notification system to proactively communicate with customers about time sensitive information regarding service interruption, usage restrictions, boil alerts and payment reminders. Calls can automatically be sent to past-due customers reminding them to pay their bill to avoid service disconnection. Past-due call reminders have proven to reduce shutoffs and associated costs due to delinquencies by more than 50%.

“We’re happy to welcome Buena Park into the Tele-Works family and look forward to implementing a solution that will increase customer service as well as drive down costs and reduce delinquencies,” said Nicole Haskins, Director of Sales, Tele-Works.

About Tele-Works

For more than 20 years, Tele-Works (tele-works.com) has been a leader in delivering top-quality interactive voice response (IVR) solutions to local governments and utilities across North America. Tele-Works’ products have reshaped the way organizations communicate and transact business with their customers. From automated phone bill payments to building inspection scheduling to high-volume citizen alert systems, Tele-Works’ solutions ensure your customers are informed and satisfied.

 
 
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Agency / Source: Tele-Works, Inc.

 
 

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Buena Park, CA Automates its Utility Department with Tele-Works

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Contact: Press Office - Tele-Works.com 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Tele-Works, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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