Check Point® Software Technologies Ltd, the worldwide leader in securing the Internet, was announced a winner of “The Ten Best Web Support Sites of 2011” by The Association of Support Professionals (ASP) for a third year, recognizing Check Point’s excellence in online service and support. The Check Point Support Center features enhanced knowledge base resources, user forums, as well as Live Chat and Remote Access capabilities that have contributed to improved customer satisfaction rates.
"For most technology companies, web support sites have become the primary channel for interacting with their user community and often a well-executed web support strategy leads to more customer loyalty,” said Jeffrey Tarter, executive director of the Association of Support Professionals. “Check Point has developed a site with a rich set of features, all elegantly integrated in terms of navigation and logical workflow. For users, the Check Point site delivers a very friendly customer experience.”
The ASP award winners were determined by a panel of judges with expertise in web support using a scoring system based on 25 separate criteria, including overall design, navigation, search implementation and customer experience. Check Point’s solutions and real-time support ensure customers have 24/7 access to the critical resources they need to keep their organizations protected.
“When it comes to IT security and support, every minute counts. Customers need to have confidence in their security systems and the resources available to ensure their networks and data remain protected at all times,” said Sharon Schusheim, vice president of technical services at Check Point Software Technologies. “With a commitment to this initiative, our team of experts changed the way we create and share technical knowledge with customers and developed new tools and methods of real-time communication. We are honored to be recognized by the ASP for our leading support capabilities.”
Key benefits of the Check Point Support Center include:
• Enhanced Search and Knowledge Base Content: Customers can easily navigate through the Check Point Knowledge Base that includes over 20,000 resources across all Check Point products. Users also benefit from utilizing new “How To” guides and advanced technical documents.
• Real-time Support with Live Chat and Remote Access: Remote Access capabilities enable technical engineers to take hold of the customer’s interface to resolve the service request while the customer “watches and learns” in real-time. In addition, Check Point Live Chat enables customers to engage directly with engineers for instant response. Check Point Live Chat has proven to be an effective method of support, increasing the number of customer service requests resolved on day one by 20 percent.
• Community User Forums: Check Point’s Support Center features a live feed of popular security topics, products and discussions forums, promoting a rich exchange of information between user and partner communities.
Check Point’s Support Center website is an essential part of the tools and resources provided to customers, partners and the growing community of over 70,000 security professionals certified through Check Point’s industry-leading CCSA, CCSE, CCEPE and CCMA programs. For more information about Check Point’s Support Center and latest training and certifications, visit the website.
“With hundreds of support and professional services engineers around the globe, we remain committed to maintaining exceptional customer satisfaction and will continue to develop innovative support initiatives to address customer needs,” concluded Schusheim.
About Check Point Software Technologies Ltd
Check Point Software Technologies Ltd. (checkpoint.com), the worldwide leader in securing the Internet, provides customers with uncompromised protection against all types of threats, reduces security complexity and lowers total cost of ownership. Check Point first pioneered the industry with FireWall-1 and its patented stateful inspection technology. Today, Check Point continues to develop new innovations based on the Software Blade Architecture, providing customers with flexible and simple solutions that can be fully customized to meet the exact security needs of any organization. Check Point is the only vendor to go beyond technology and define security as a business process. Check Point 3D Security uniquely combines policy, people and enforcement for greater protection of information assets and helps organizations implement a blueprint for security that aligns with business needs. Customers include tens of thousands of organizations of all sizes, including all Fortune and Global 100 companies. Check Point's award-winning ZoneAlarm solutions protect millions of consumers from hackers, spyware and identity theft.
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best” awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn.