Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Frost & Sullivan Recognizes SoundBite Communications Pioneering Strategies in the Proactive Customer Communications Applications Market - The company's addition of intelligence, interactivity and integration tools to its hosted multi-channel core adds more value for its clients (Nasdaq: SDBT)
Frost & Sullivan Recognizes SoundBite Communications Pioneering Strategies in the Proactive Customer Communications Applications Market

 

PRZOOM - /newswire/ - Mountain View, CA, United States, 2011/05/18 - The company's addition of intelligence, interactivity and integration tools to its hosted multi-channel core adds more value for its clients (Nasdaq: SDBT).

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the Proactive Customer Communications (PCC) applications market, Frost & Sullivan recognizes SoundBite Communications, Inc. with the 2011 North American Frost & Sullivan Company of the Year Award.

Unlike its bigger rivals, SoundBite has a strong and consistent track record of introducing innovative technologies enabling organizations to leverage proactive (outbound) communications to create long-term profitable relationships with consumers. SoundBite has evolved to become the only leading global provider of hosted, interactive multi-channel PCC using any combination of voice, text and E: messaging and predictive dialing. This 2011 award recipient now has more than 350 end-clients, including nearly 50 Fortune 500 companies.

"SoundBite has successfully pivoted from its initial strength of leveraging automated voice messaging for collections applications, and become the leader in bringing the three "I's" – Interactivity, Intelligence, and Integration – to multi-channel proactive customer communications. This transformation has enabled SoundBite to become a leading PCC solution provider for the full consumer lifecycle – from marketing to customer care to payments, collections and risk management across many markets," said Frost & Sullivan research analyst Keith Dawson.

Strategically, SoundBite is leveraging its technology leadership via four growth initiatives:

• Improve PCC Results, by an "Order of Magnitude," via Intelligent Preference Management: While most PCC providers simply focus on delivering messages, SoundBite believes its secret is the intelligent toolset it provides organizations to design and optimize its consumer communications. SoundBite Insight, a recently launched preference management platform, provides organizations with the information and intelligence needed to determine the best way(s) to communicate with a given consumer to improve response rates. SoundBite has pioneered the ability to understand and honor consumer communications preferences while leveraging observed behaviors to achieve optimal business results.

• Drive Adoption of Interactive Mobile Messaging (IMM): Powered by two key technologies, the Dialog Engine and Agent Portal, SoundBite's IMM capability enables organizations to automate customer interactions to the mobile handset via SMS, voice or email messages and, when necessary, escalate those conversations to a live agent. Introduced in late 2009, SoundBite now lists many IMM clients, including some of the world's largest consumer-oriented organizations.

• Transform the Traditional Contact Center to an "Interaction Center": SoundBite's hosted (cloud-based), interactive multi-channel platform provides organizations with a single view of the consumer across multiple functional and business units, while enabling contact centers to blend inbound and outbound communications into a seamless customer interaction. Importantly, SoundBite has invested in key hosted contact center capabilities including a hosted predictive dialer, agent utilization tools, routing, and CTI for Cisco, Genesys and Avaya.

• Expand Globally: Over the past year, SoundBite has established a UK data center, has announced significant EMEA client wins, and has hired and relocated key talent to catalyze its global growth.

"Organizations worldwide are seeking more effective communications strategies that acknowledge consumer preferences, the ubiquity of the mobile device, and create deeper customer engagement," said Mark Friedman, Chief Marketing and Business Development Officer at SoundBite. "In the end, it all comes down to results. SoundBite will continue its relentless pursuit of delivering ground-breaking cloud-based technologies to enable our clients to achieve the results they seek."

Understanding that the majority of growth in PCC, including the Interaction Center, will take place in the "cloud," SoundBite has created a secure, scalable, multi-tenant hosted platform. The hosted model provides clients with a dual benefit: quick time to results as little or no investment is needed in hardware, software and infrastructure; and maximum lifetime value as the hosted model provides the flexibility to meet the rapidly evolving communications needs of many organizations. Client administration is accessed using a self-service web interface for designing, executing and optimizing communication campaigns.

Understanding the criticality of data security, SoundBite invests in a comprehensive Information Security Program and an annual PCI recertification process. This comprehensive approach ensures that safeguards are in place to protect information entrusted to SoundBite by all of its clients, not only those with a requirement for PCI certification.

The company has built packaged solutions to help clients build long-lasting, profitable relationships with their consumers across the full customer lifecycle across multiple vertical markets enabling SoundBite to grow its client base to include seven of the top 10 U.S. banks, seven of the top 10 U.S. telecommunications providers, five of the top 20 U.S. retailers, and 10 of the top 20 U.S. utility providers.

Based on the aforementioned criteria, Frost & Sullivan is proud to recognize SoundBite Communications with the 2011 North American Company of the Year Award in PCC applications. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies as well as the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

About SoundBite Communications
SoundBite Communications (SoundBite.com) is a leading provider of cloud-based, multi-channel, proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.

SoundBite is a registered service mark of SoundBite Communications, Inc. (SDBT-G)

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.

Contact:
Marie Ruzzo, SoundBite Communications
P: 781 897 2632 / E: mruzzo[.]soundbite.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Frost & Sullivan Recognizes SoundBite Communications Pioneering Strategies in the Proactive Customer Communications Applications Market

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan | SoundBite
Contact: Mireya Espinoza 
210-247-3870 mireya.espinoza[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  BizJobs.com

Visit  JobsWare.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today