CosmoCom today announced that its advanced, real-time contact center reporting and quality monitoring application, CosmoDashboard, has won a prestigious 2011 Long Island Software Award (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA recognizes innovation and excellence in software development by Long Island-based companies.
CosmoCom’s all-in-one contact center suite has won numerous awards since it was first introduced in 1996, yet this is the second time in the past year that CosmoDashboard has been independently recognized for the power and flexibility it brings to real time reporting, having been a recipient of the most recent TMC IP Contact Center Pioneer Award as well. CosmoDashboard gives contact center administrators and supervisors unprecedented power and flexibility to monitor the real-time activities of one or many virtual contact centers via a highly customizable and interactive graphical interface within CosmoCom’s unified supervisor desktop.
CosmoDashboard’s ease-of-use enables management to personalize real-time contact center metrics for queues, skills, teams, groups and more to suit their operational needs. Contact center supervisors and managers no longer have to adapt to the information presented, they control it. They can also securely share specific reports and views with absolute confidence that data will be filtered using sophisticated permission profiles that dynamically present viewers with only the relevant data that they are permitted to see. Views can be customized to create wallboards that can be presented on large screens and user desktops. CosmoDasboard can even be configured to push out proactive alerts to subscribers, via E:, SMS or even a social media page, providing intelligent notification of pre-defined events like when a service level falls below a pre-defined threshold.
“Time and time again, customers tell us how critical reporting is to their call center operations,” said Dr. Benjamin Eisner, President of CosmoCom,“We are proud to offer such flexible contact center reporting technology that empowers managers and supervisors to drive the most value from their contact centers; something that is affirmed over and over again by our customers, prospects and through independent recognition like the LISA Awards.”
About Enghouse Systems Limited
Enghouse Systems Limited (enghouse.com) is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX:ESL). Further information about Enghouse may be obtained from its website.
CosmoCom™ (cosmocom.com), an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The solution unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its graceful scalability and reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
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