PRZOOM - /newswire/ -
Los Angeles, CA, United States, 2011/05/02 - Monet Software hosts a web event about best practices for schedule adherence with industry expert Penny Reynolds from The Call Center School - MonetSoftware.com.
Monet Software, Inc., a leading provider of cloud-based call center management software, announced today an upcoming web event presented by industry expert Penny Reynolds from The Call Center School, as part of a series of complimentary webinars covering best practices and tips for improving call center forecasting and scheduling. This webinar series was especially created for call center and contact center executives, managers, supervisors, and workforce management analysts.
The webcast is scheduled for Wednesday, May 11, 2011 at 11 AM PST / 1 PM EST and will provide practical advice on how to ensure there is the right number of staff with the right skills in their seats at the right times of the day. Special guest speaker, Penny Reynolds from the The Call Center School, will share with you proven practices on adherence that have resulted in increased availability.
What attendees will learn?
• Quantify the cost and service implications of missing staff;
• Identify ways to communicate and educate staff on the “power of one” in call center staffing;
• Describe options for setting adherence performance goals and selling to the staff;
• Identify the reasons why staff don't adhere to the schedule plan;
• Identify reward and consequence programs that support adherence goals.
Those interested in attending this complimentary webinar can register prior to the event at "Six Strategies for Improving Schedule Adherence in your Call Center".
About Monet Software, Inc.
Monet Software (monetsoftware.com) is a global provider of workforce management software solutions for small and medium sized call centers. Monet’s cloud-computing-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management.