Teleperformance, the world’s leading provider of outsourced customer experience management, is pleased to announce that it was awarded the “BPO Employer of the Year” during the Fifth Annual International ICT Awards – Philippines 2011. The award was accepted by David Rizzo, Teleperformance’s President of the Asia Pacific region at an event held recently in Metro Manila.
Oscar Sañez, CEO of the Business Processing Association of the Philippines (BPAP), stated,“Teleperformance is the company that best exemplified excellence to earn this award. The criteria we used to determine the winner is multi-dimensional and rigorous to say the least. I was particularly impressed with both the scope and depth of Teleperformance’s excellent Human Resources programs. They use comprehensive HR metrics to track and manage performance far beyond the norm we usually see. The degree of employee involvement integrated into Teleperformance HR programs and their overall operating environment is exceptional. All of these factors make a positive difference between just being good and being great. We congratulate Teleperformance on this outstanding achievement.”
“Being the BPO Employer of the Year is a special honor,” said David Rizzo, President of the Asia Pacific Region for Teleperformance. “It inspires all of us to stay completely focused on the well-being of our people, our clients and the communities where we live and work. We also recognize that because we are the global leader, we have a special obligation to help advance our industry as a whole by raising the performance bar. As one of the largest employers in the world, we thank the organizers for recognizing our passion, efforts and results.”
Daniel Julien, Chairman of the Board of Teleperformance, added,“We are both honored and humbled by this award which is mainly based on human factors. In fact, we work in an industry that does not always carry a favorable people management reputation. And so we see this international recognition as a validation of our efforts to set a new industry benchmark - both as employers and as socially responsible global citizens. We understand that our people are our greatest strength. There is a direct correlation between happy people who know they are valued and producing consistently excellent results for our clients. I again thank the organizers on behalf of the entire Teleperformance family – we know there is much more to be done and we remain fully committed to being a great place to work.”
Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2010, the Teleperformance Group (teleperformance.com) reported €2.058 billion in revenue (US$2.738 billion based on an exchange rate of €1 = US$1.33).
The Group operates about 83,000 computerized workstations, with more than 120,000 full-time equivalent employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.