The 2011 Frost & Sullivan Global Customer Service Leadership Award in the Welding Market for Repairs and Maintenance is presented to Castolin Eutectic. This marks the fourth year in a row that the company has been conferred a prestigious Frost & Sullivan Award. Previous accolades include Market Growth Leadership Award (2009) and Customer Service Leadership Award (2008 and 2010).
"Castolin Eutectic offers an extensive product portfolio that encompasses high-quality welding equipment, consumables, brazing alloys, powders and equipment for coating," notes Frost & Sullivan Research Manager Archana Chauhan. "These, together with the company's wide range of welding and coating techniques, have enabled it to tackle repair programmes of any scale on-site or off-the-field and establish itself as a one-stop-shop in the market for welding repairs and maintenance."
Continuous R&D has enabled Castolin Eutectic to design exceptional alloys that can withstand the most aggressive environments and offer high resistance to any type of wear. Their welding consumables are of a higher grade of steel, nickel or cobalt alloys. In addition, Castolin Eutectic has expertise in coating processes.
Such comprehensive know-how has enabled the company to provide adaptive products and coating technologies suited to the requirements of diverse industries such as cement, steel, mining and glass. Wear protection solutions for equipment in the waste and recycling industries signify the company's commitment to environmental sustainability, while an 'OilTec' team caters exclusively to weld repairs and wear protection in the oil and gas industry.
"Castolin Eutectic has a number of dedicated service teams that can be deployed for emergencies as well as regular repairs, and which save downtime in any production facility," states Chauhan. "The service units are fully equipped to deal with any kind of repair and are not constrained by equipment unavailability or process limitations."
The ability to customise products for various applications across a spectrum of end-user industries has underlined Castolin Eutectic's position as a reliable partner in repair or maintenance initiatives. The company recently launched a comprehensive database that contains images, solutions and technical details related to nearly 8000 repair and coating jobs.
"CastoLab Services are a unique service offered by Castolin Eutectic in which maintenance and repair needs are completely outsourced by its clients," comments Chauhan. "CastoLab Services facilities in various countries are equipped with top quality testing equipment and engineers that support rapid on-site repairs and maintenance, resulting in minimal downtime."
The Customer Service Leadership Award is presented to the company that has excelled in the following criteria: quality of service, timeliness of service, impact of service on customer value and cost of service to customers.
Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Castolin Eutectic
With more than 2000 people worldwide, Castolin Eutectic is the leading company in fighting wear and providing specialist coating, repair & joining solutions in harsh operating conditions. We provide products with application know-how to customers and are increasingly moving to becoming a service based business. More than 100 years of experience in welding, brazing and thermal spraying technologies stands for professional and innovative solutions. Castolin Eutectic is your partner with industrial expertise in surface protection, repair and joining solutions. To find out more about us, please visit castolin.com or eutectic.com/.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.