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DeSoto, TX goes VoIP with the Purchase of Tele-Works’ Voice-over-IP IVR Platform - Desoto,TX goes VoIP with the purchase of Tele-Works’ Voice-over-IP IVR platform which provides a framework to deliver multiple inbound and outbound IVR products and applications from a single deployment
DeSoto, TX goes VoIP with the Purchase of Tele-Works’ Voice-over-IP IVR Platform

 

PRZOOM - /newswire/ - Blacksburg, VA, United States, 2011/04/15 - Desoto,TX goes VoIP with the purchase of Tele-Works’ Voice-over-IP IVR platform which provides a framework to deliver multiple inbound and outbound IVR products and applications from a single deployment.

   
 
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Desoto adds utilityworks utility billing IVR to the VoIP platform with integration to STW. Utilityworks provides the Water Utility Billing department with a 24/7 automated solution for its customers to check account balances, make payments by phone or Web, and get answers to FAQs. With utilityworks OnLine Profile web application, customers can manage and pay multiple utility accounts at the same time and will benefit from the convenience of a single sign-on and access to their account information without having their account numbers. Bill reminders will be E:ed to users of OnLine Profile.

The Municipal Court will benefit from courtworks IVR and Web with integration to their LT Systems database. Courtworks provides citizens access to information about court status and frequently asked questions and allows them to enter pleas or make payments by phone or web.

Utilityworks and courtworks provide citizens with the self-service, easy payment options, and convenience they’re looking for today, and these systems will be available in both English and Spanish to serve DeSoto’s diverse population.

The City also purchased alertworks, Tele-Works’ outbound notification system. Alertworks is used by Utility and Court departments to cost-effectively deliver outbound calls for past-due utility bills, boil water alerts, appearance reminders, warrant notices and delinquent citations reminders. Alertworks helps municipal departments reduce delinquencies, improve collections and increase efficiency.

About Tele-Works

For more than 20 years, Tele-Works (tele-works.com) has been a leader in delivering top-quality interactive voice response (IVR) solutions to local governments and utilities across North America. Tele-Works’ products have reshaped the way organizations communicate and transact business with their customers. From automated phone bill payments to building inspection scheduling to high-volume citizen alert systems, Tele-Works’ solutions ensure your customers are informed and satisfied.

 
 
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Agency / Source: Tele-Works, Inc.

 
 

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DeSoto, TX goes VoIP with the Purchase of Tele-Works’ Voice-over-IP IVR Platform

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