The integration streamlines the sales process, combining the power of ChannelOnline quoting and procurement with ConnectWise reporting and business process management.
ChannelOnline is a SaaS application with an ecommerce storefront that automates the complete sales cycle from quote to purchase order. Designed to give small to medium-size solution providers the operational advantages of their larger competitors by empowering them to maximize margins, increase revenues and improve customer satisfaction. When used with ConnectWise, company, contact data, quotes and sales orders created in ChannelOnline are synced with ConnectWise and automatically entered in the sales opportunity process flow.
ChannelOnline provides VARs with a fast, resourceful, and effective web-based service that automates key business processes and transactions, allowing total management control over the sales cycle. Employee, customer, supplier, pricing, and product content can all be managed efficiently between it and the ConnectWise platform.
Computerware, a Washington DC-area solution provider serving business, government, academic, and institutional clients ranging in size from small business to Fortune 100 companies, had the opportunity to test the integration. “Managing sales orders and product information was the last silo of chaos in our company, and thanks to the new ChannelOnline ConnectWise interface, we are finally connected,” said Chip Evans, President of Computerware.
“From quoting and sales opportunity management to product sourcing, this integration helps our users streamline their workflow and maximize efficiency,” said CNET Content Solutions Vice President of Products Debbie Andrews. “With the current economic and industry challenges that VARs, solution providers, and system integrators are facing today, using ChannelOnline and ConnectWise will deliver them a strategic competitive advantage.”
“CNET Content Solutions is a trusted provider for many ConnectWise partners, and this joint development unifies the two applications for total control and effective automation,” said Jeannine Edwards, Director, ConnectWise Community. “We are very excited about this integration and appreciate the opportunity to bring IT solution provider organizations new ways to ensure business sustainability and profitability.”
CNET Content Solutions (CCS), a division of CBS Interactive, is the world's leading independent source of product information. With detailed content on more than 5 million technology products in 15 languages, CNET Content Solutions helps thousands of resellers and retailers convert shoppers into buyers every day. From standardized content delivery to hosted services and custom solutions, it empowers businesses of all sizes to maximize the value of product information to improve their customer experience and bottom line. CCS works with more than 2,100 e-commerce partners, including CDW, Computacenter, Dabs.com, Dell, Hewlett-Packard, Insight, Microsoft, OfficeMax, PC World Business and Tech Data.
For more information on the ChannelOnline/ConnectWise integration service, please contact the CNET Content Solutions team at sales[.]cnetcontentsolutions.com or call 877.276.5560.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 50,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
All product and company names herein may be trademarks of their respective owners.