LiveVox, Inc., the leading provider of cloud contact center solutions, today announced the appointment of Chris Pigott as Vice President of Product Management. With over 20 years experience with contact center hardware and software, Pigott will drive LiveVox’s continued ability to manage solution requirements and product implementation for multi-site, multi-source client engagements.
Pigott will lead LiveVox product management groups, including aligning client specifications with the product development roadmap. He has played similar roles at multiple firms, including Genesys Telecommunications, a call center infrastructure provider acquired by Alcatel-Lucent. Pigott has led worldwide feature implementation, training and support for Fortune 500 and Fortune 1000 clients in industries such as telecommunications, financial services, healthcare, technology and outsourcing. He also served in executive roles at MCI Telecommunications.
“LiveVox is excited to announce the addition of Chris Pigott to a management team focused on delivering tools to optimize performance and network infrastructure across the multi-site contact center,” said Louis Summe, Chief Executive Officer, LiveVox. “Contact centers are poised to take advantage of telecom and networking trends that improve security, scale and cost efficiency without carrier or IP/PBX provision or custom integration
LiveVox utilizes Secure VoIP/MPLS networks to integrate contact center applications such as ACD, predictive dialer, IVR and call recording delivered from a fully burstable, PCI-compliant private cloud.
“Joining LiveVox allows me to take a leadership role in a company that is changing the way communications technology is deployed in the contact center,” Pigott said. “LiveVox focuses on rapid implementation and feature development that is led specifically by client requests. I look forward to adding my experience of global product development and implementation to an already strong team.”
LiveVox (livevox.com) is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.