iSupport, a leading manufacturer of help desk software, today signed an agreement to become a Referral and Services Partner for Bomgar’s market leading enterprise remote support solution. Bomgar is the leading provider of cross-platform remote support technology that enables support technicians to access any computer securely, at any time, regardless of geography, language or operating system.
With Bomgar, iSupport customers get a cost-effective and secure remote support platform that can be integrated with the Service Desk or Incident Management edition of iSupport. Combining both products significantly reduces incident resolution, eliminates on-site tech support visits, and improves customer satisfaction.
“Bomgar is the market leader in enterprise remote support software and was the natural choice when we decided to diversify our product portfolio in this arena,” said Daren Nelson, CEO of iSupport Software. “We are excited to offer Bomgar’s remote desktop control technology to our customer base and help to better address the tech support issues that result from increased mobility.”
Help desk support has become increasingly complex as ubiquitous computing allows end users to be more connected and mobile. To keep pace with the demand for fast and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems (i.e. Windows, Vista, Mac, Linux, Windows Mobile and Blackberry) and computing devices, including laptops, netbooks, and mobile phones. Bomgar enables support representatives to connect to, diagnose and manage a range of systems, on any network, without changing firewall or network settings or pre-installing client software.
“We are pleased to add iSupport as a Referral and Services Partner,” said Russ Duffey, Vice President of Strategic Alliances at Bomgar Corporation. “iSupport’s technology expertise and reach make it an excellent partner for us to expand the benefits of Bomgar’s proven remote support software.”
The Bomgar Box is an appliance-based remote support solution that allows technicians to remotely view and control the screen of any device, anywhere—whether behind or outside the firewall. The technology is built to arm IT technicians with the online tools to diagnose and resolve incidents faster and improve service levels. Bomgar provides the most comprehensive set of security features to protect the integrity and security of a company’s systems and data. It also includes out-of-the-box integration with reporting tools that help businesses comply with regulations such as PCI, SOX, HIPAA and FDCC.
About iSupport Software
iSupport Software (iSupport.com), formerly GWI Software, is a leader in providing powerful yet flexible help desk software support solutions for IT help desks. With 3,000 installations in organizations worldwide, iSupport Software’s highly customizable service automation solutions are used by companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Bomgar is the worldwide leader in secure, appliance-based remote support solutions. The company’s award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Windows, Mac, Linux, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,000 companies around the world have deployed Bomgar’s enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.
Vice President, iSupport Software
E: rterrell[.]isupport.com / P: 360.397.1098