MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, today announced the winners of the 2011 MarketTools ACE (Achievement in Customer Excellence) Awards, which certify, acknowledge and celebrate outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. The annual program, now in its sixth year, recognizes MarketTools CustomerSat clients demonstrating excellence in the application of feedback processes that result in outstanding customer, employee and partner satisfaction, and improved business results.
“Earning a MarketTools ACE Award validates an organization’s success and effectiveness in using enterprise feedback to build satisfaction and loyalty, ” said Mike Pope, COO of MarketTools, Inc. “We are proud to recognize this year’s winners, and are delighted to see how these winning companies are expanding the scope of their enterprise feedback management programs to increase customer satisfaction.”
2011 MarketTools ACE Award Recipients
Thirty-six organizations earned 2011 MarketTools ACE Awards. The 2011 winners are:
21st Century Insurance and Financial Services; Actuate; ADT Security Services, Inc.; Allstate Insurance Company; American General Life Companies; Canon U.S.A., Inc.; Cardiac Science Corporation; CareFusion; Cbeyond; Cessna Aircraft Company; Circles; Cobalt, an ADP company; CyberSource; Deltek; Equinix, Inc.; HireRight, Inc.; Homesite Insurance; Infor; Intuit Financial Services; MAKO Surgical Corp.; Newmarket International, Inc.; Omnicell, Inc.; Pitney Bowes; Quest Software, Inc.; Roche Diagnostics Canada; Roche Diagnostics Corporation; ShoreTel; Siemens Healthcare Diagnostics; Siemens Industry, Inc.; SimplexGrinnell, a Tyco International company; Toshiba; Travel Guard; United Stationers; Ventana Medical Systems, Inc.; Waters Corporation; and Wind River Systems.
Several companies have been recognized with a MarketTools CustomerSat ACE Award three or more times since the program’s inception in 2005. The multi-year winners are:
- Six-time winners: CyberSource and Intuit Financial Services
- Five-time winners: 21st Century Insurance and Financial Services; Cobalt, an ADP company; and Newmarket International, Inc.
- Four-time winners: Actuate; American General Life Companies; Deltek; HireRight, Inc.; ShoreTel; Toshiba; and Waters Corporation
- Three-time winners: CareFusion; Cessna Aircraft Company; Infor; Siemens Industry, Inc.; SimplexGrinnell; and Wind River Systems.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2011 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2009 and September 30, 2010, and completed an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the qualifying period. The customer feedback on which awards are based must be representative of the entire business, or qualifying business unit or business segment, to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools CustomerSat Software and Services
MarketTools CustomerSat is a Web-based Enterprise Feedback Management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools EFM consultants are available to help CustomerSat customers get the most out of their investment in EFM, from design of satisfaction programs to advanced analysis of survey results. Through the use of comprehensive analytic tools, action management technology, and the expert knowledge of customer satisfaction consultants, MarketTools helps clients optimize satisfaction and loyalty programs that deliver high-value business impact.
About MarketTools, Inc.
MarketTools (markettools.com) is the leading provider of software and services for enterprise feedback management (EFM) and Market Research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™.
MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London.
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