FatWire Software, the largest independent provider of Web Experience Management (WEM) solutions, today announced record results for the 2010 fiscal year, achieving 76 percent license revenue growth compared with 2009. FatWire’s success was fueled by new customer wins across verticals and geographies, existing customer reinvestments, strong momentum with its partner channel, including EMC, and continued innovation in FatWire’s product portfolio.
FatWire’s significant 2010 operating profits and strong year-end balance sheet included more than 20 new customers globally in the second half of the year, as well as several seven-figure deals. The company’s average deal size increased along with the company’s client roster. New customer wins in 2010 included Administaff, Equinix, Graybar, Sephora, Sun Media and Total Oil, among others. Customer satisfaction also played a key role in FatWire’s growth, as current clients made significant reinvestments in 2010, including Banc Sabadell, Harvey Norman, JD Williams, NTT BJ Japan, Postbank, Telmex, Textron, and many more. And FatWire continued to maintain its industry-leading customer retention rates.
The company expanded its geographical presence as well, opening a new office in the Middle East that drove new customer wins, including Al-Ain Municipality, Emirates News Agency, Qatar National Bank, and others. FatWire’s growing presence in South America included new customer wins such as the Folha Dirigida news agency, Marisa department stores and Sascar automotive technologies.
FatWire delivered important new product offerings in 2010, significantly enhancing its portfolio of solutions for Online Engagement Optimization, including:
• FatWire Mobility Server 2.0 for enabling customers to deliver a consistent and engaging multi-channel online experience, encompassing all types of mobile devices;
• FatWire Community Server for offering user-generated content (UGC) features with enterprise-class moderation;
• FatWire Gadget Server for end-user personalization of sites and content syndication, based on the OpenSocial / Google gadget standard;
• Web Experience Management (WEM) Framework for easy integration of third-party applications into the FatWire suite, and a new Technology Partner Program for enabling partners to build applications based on the WEM Framework;
• FatWire Content Integration Platform 2.0 for automated retention of web content and user-generated content from FatWire sites;
• FatWire Digital Asset Management Solution offered via FatWire’s strategic partnership with EMC;
• Google analytics integration for accelerated website optimization.
FatWire also launched its cloud-based Web Experience Management offering with partners Capgemini, LBi and Element 115, giving customers complete flexibility in how they want to resource and deploy their WEM solutions. This new offering provides customers the flexibility to choose a cloud-based deployment or a hybrid cloud/on-premise deployment from FatWire, as an additional option to FatWire’s on-premise WEM offering.
FatWire’s strong product portfolio gained accolades from industry analysts in 2010. FatWire was named a “Leader” in the Gartner 2010 Magic Quadrant for Web Content Management, which evaluates vendors along two key dimensions: completeness of vision and ability to execute.
The analyst firm InfoTech named FatWire the top-rated WCM vendor “Champion” in its comprehensive WCM landscape report. “FatWire is Marketing’s dream-maker,” stated InfoTech. “FatWire has always been a WCM innovator. It continues this leadership and provides a platform capable of delivering the goals of marketing departments.”
“2010 was an incredibly strong year for FatWire, but 2011 promises even greater success as a result of our strengthened product portfolio, strong industry partnerships, and our laser focus on helping deliver on the online needs of our customers,” said Yogesh Gupta, president and CEO of FatWire Software. “FatWire will continue to innovate so we can help our customers to optimize online engagement for their audiences, and drive marketing and customer experience success.”
About FatWire Software
FatWire Software (fatwire.com) provides Web Experience Management (WEM) solutions that power the web presence for some of the world’s largest organizations and most trusted global brands. FatWire’s technologies provide the platform for organizations to optimize online customer engagement, with tools that are easy to use and built to scale. With FatWire, enterprises can use the web to drive revenue, customer loyalty and business efficiencies. Headquartered in Mineola, New York, FatWire serves more than 500 customers in industries including financial services, media, technology, manufacturing, public sector, retail, healthcare and more, from offices in 12 countries.