ACT Conferencing today issued a survey that focuses on usage trends related to unified communications (UC). As the company prepares to unveil its UC offering in the coming months that is a direct result of its customers’ input, ACT plans to gain a broader understanding of global UC trends to ensure its longer-term development plans also address the needs of prospective customers.
Several of ACT’s customers have been testing the company’s UC offering for weeks to identify strengths and areas for improvement. With their involvement, the company has determined the short-term strategic direction of its new offering, and ACT is committed to ensuring its customers continue to be actively involved in the development process.
“ACT is all about customer service so our UC offering is a direct result of what our global customer base has told us they need, ” said Gary Iles, senior director of strategy and product management, ACT Conferencing. “Now, as we consider the direction of our UC offering further down the road, we want to gather more expansive research to understand if new trends are emerging and to be sure we are also capturing the needs of prospective customers. This is part of our due diligence process. It gives companies a voice to tell us where they are with their UC implementation and what they really want from their UC provider.”
ACT aims to share the results of this survey by the end of this quarter.
About ACT Conferencing
Established in 1989, ACT Conferencing is a global provider of corporate audio, web and video collaboration services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Lakewood, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK. For more information, visit the website.
Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.