Verint® Systems, Inc. today announced that its Impact 360® Workforce Optimization™ suite will interoperate with the latest Customer Collaboration applications from Cisco—including Cisco MediaSense network-based recording; Cisco SocialMiner for proactive social media management; and Cisco Finesse, the company’s new agent desktop.
Verint’s Impact 360 solutions, such as its Impact 360 Quality Monitoring™ and Verint Customer Interaction Analytics™, deliver highly scalable recording and analysis of the interactions that take place between companies and their customers. The combination of Cisco infrastructure and Verint’s software and services allows organizations to gain valuable insights into caller issues, guide customer service agents toward timely first-contact resolution, improve staff productivity and increase customer satisfaction.
Verint has a long-standing relationship with Cisco as an active Cisco Developer Network partner and has worked closely with Cisco deploying innovative workforce optimization (WFO) applications to joint customers around the world for over a decade.
“Verint was an early pioneer leading the way in the deployment of workforce optimization solutions and the recording of customer interactions using Internet Protocol (IP). Today, thousands of customers across the globe benefit from their use of Verint technology on Cisco platforms, ” says John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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