Talisma® Corporation the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced the launch of the company’s German website, which will provide Talisma’s partners and customers with local language support. Talisma also today reaffirmed its commitment to the German market by signing a reseller agreement with German system integrator Teleconnect & Service GmbH.
The partnership with Teleconnect & Service GmbH will see the reseller provide small, midsize and large German organisations with Talisma’s full CIM product suite including Talisma Email, Talisma Chat, Talisma Phone and Talisma Knowledgebase solutions. As a premium partner, Teleconnect will also provide consulting, planning, implementation and local training. The partnership will allow Teleconnect & Service GmbH to sell Talisma’s CIM solutions to key organisations in Germany such as Canon and DHL, who already use Talisma products in other markets.
“We believe in working closely with our clients to acquire a detailed understanding of their business and use this commitment to plan, create and manage successful, long-term solutions,” says Wilhelm Peters, General Manager Teleconnect and Service GmbH. “As the demand for enterprise class CIM solutions in Germany continues to rise we feel that by partnering with Talisma we will be able to provide our customers with a best in class complete customer focused solution.”
Talisma currently operates in 33 countries world wide and offers language support for 12 languages. Talisma CIM 7.0 provides German organisations with a comprehensive interaction management suite which supports the German language and fully integrates online communication channels, including email, chat, VoIP, Web self service, and telephony with robust business process functionality and third party data integration capabilities. Deployed onsite or on-demand and built on a secure, scalable platform, Talisma CIM 7.0 provides German organisations with the latest customer-centric communication solutions resulting in clear competitive advantages.
“We have always considered Germany to be a key market for us and feel that our agreement with Teleconnect and Service GmbH and the launch of our German website highlights our commitment to both the German and European market. The launch of the local website will enable our customers and reseller partners to continue our mission of providing customer facing solutions that provide an exceptional customer service experience,” said Jon McNerney, Vice President International Operations of Talisma.
About Teleconnect & Service GmbH
Teleconnect & Service GmbH was founded in 1998 and offers products and solutions for the telecommunication, phone system and call centre market. The company focuses on consulting, concept planning and deploying of systems and solutions in the area of service centres. Teleconnect’s customers can be found in every market segment and include large enterprises such as Citibank, debital, Getronics, Microsoft, and Swisscom as well as mid size and small companies. The company’s headquarter is based in Unterschleißhein/Munich; the competence centre is based in Krefeld.
Talisma is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, and self service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include AOL, Aviva, Betdaq, Canon, ChevronTexaco, Citibank, John Lewis, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, Live Nation, NHS University Hospital of Leicester and Xchanging.