Monet Software, Inc., a leading provider of cloud-computing-based contact center management software, today announced that Monet WFM Live has received the 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
"Monet Software received a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Monet WFM Live has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Monet Software has earned its place with this distinguished honor."
As many call centers continue to look for operational efficiencies in 2011, they realize that cloud-based workforce management provides a low-risk and low-cost solution to further streamline their operations. Monet WFM Live sets a new standard for ease-of-use and affordability of workforce management software.
"We are very excited that Monet WFM Live has been recognized as Product of the Year for exceptional innovation by TMC’s Customer Interaction Solutions Magazine," said Chuck Ciarlo, CEO at Monet Software. "Winning this prestigious award for the 3rd time is a validation of our commitment to helping call centers to rapidly and affordably optimize their workforce and overall service operation."
About Monet Software, Inc.
Monet Software (monetsoftware.com) is a global provider of workforce management software solutions for small and medium sized call centers. Monet’s cloud-computing-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit cismag.com or tmcnet.com for more information.