ConnectWise, ConnectWise , the leading business operating system designed exclusively for IT service providers, VARs and MSPs, today launched ConnectWise 2011, the latest version of the industry-leading ConnectWise software. The first phase of ConnectWise 2011 includes significant enhancements for communications, workflows, sales/marketing, and web/mobile functions.
“ConnectWise software keeps evolving thanks to our talented developers and the suggestions and feedback from our vibrant community of partners,” said Arnie Bellini, ConnectWise CEO. “This first set of updates for the next calendar year delivers more advanced and flexible integration with other business apps, such as email and calendars, as well as features that greatly simplify daily tasks.”
Partners will benefit from new features in the following areas:
Keeping in touch
Based on partner requests, ConnectWise has developed additional sync capabilities with Microsoft Outlook and Exchange, including meeting invites, recurring appointments and support for schedules spanning multiple days.
For quicker customer response, a new alert displays when a record was last updated by a customer rather than other contacts. Color-coding for different correspondence types within tickets and auto-updating of the CC field help streamline communications and save steps to keep all team members informed.
On the web and on the go
ConnectWise now integrates with Google Calendar (this feature requires a corporate Google account). In addition, iPhone and Android users will find a list of related tickets and activities when viewing a contact record. International iPhone and Android users will appreciate that International date, time and currencies will now be supported. Although this feature is still in beta, ConnectWise will support the iPad Safari browser.
Working it out
The Dispatcher will now have better visibility when viewing the Service Board with an additional column that shows the date a ticket was last updated. Also, a Reporting API enhancement will allow cloud-based partners to access custom reports with a web services application, without compromising data security.
When opportunity knocks
Enhancements to the Marketing API will provide more detailed analysis of the effectiveness of web and email campaigns, and will feature tracking fields for not just Email Opened and Links Clicked, but also for Forms Submitted. New tabs within the Marketing Campaign screen will enable more detailed analysis of data collected.
ConnectWise partners can access the full list of updates and features for the new ConnectWise 2011.1 release on ConnectWise University.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading IT business software for service providers, MSPs, technology consultants, integrators, and developers. Today more than 45,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. According to the 2010 MSPmentor 100 list, more than half of the top 100 IT-based managed serviced providers worldwide use ConnectWise. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.