Verint® Systems, Inc. today announced that recent industry analyst studies have recognized Verint Witness Actionable Solutions® as the leader in enterprise workforce optimization (WFO) software across the European market. The market share data not only reinforces customer success across the region, but also represents the tangible value Verint’s Impact 360® solutions offer. Among those using Verint solutions to advance sales, service and customer experiences are such leading European-based organizations as Aviva, AXA, Bouygues Telecom, defacto.call center & dialog, Lindner Hotels AG, Lloyds TSB Asset Finance Division, Telefónica O2 Ireland and Yorkshire Building Society.
According to the 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report from DMG Consulting LLC1, a firm specializing in contact centers and real-time analytics, Verint was the 2009 leader in WFO and recording solutions revenue. This same research report cited Verint as the Europe market share leader in 2009.
Building on this leadership further is the 2010 Contact Center World Interaction Recording Systems Market report from industry analyst firm Pelorus Associates2. This new research cites Verint as the leader in contact center recording/QM across EMEA. The report also underscores Verint’s influence across the region, stating that the company holds “a significant presence in Europe with partners in Spain, Germany, Netherlands, Finland, Russia, Czech Republic, Belgium, Slovakia, Portugal, UK, Bulgaria, Denmark and Ireland.”
“We continue to see customers and partners select Verint for its vision, innovation and proven solutions that deliver measureable business benefits,” says David Parcell, managing director EMEA for Verint Systems. “The region has experienced long-standing success with our workforce optimization software, especially as the EMEA market continues to evolve and as organizations extend workforce optimization further into their enterprises.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
1 DMG Consulting LLC, 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report, June 2010
2 Pelorus Associates, 2010 Contact Center World Interaction Recording Systems Market, November 2010
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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