The business drivers that are forcing Communications Service Providers to consider new and more sophisticated WFM solutions can be categorized as either customer-related or cost-related. On the customer side there is a need to deliver more sophisticated services faster. On the other hand, the cost pressures associated with an expanding, specialized and expensive field force are colossal.
F&S analyzed the WFM vendors by business drivers of the CSPs, the business challenges that they must face and current market trends. In this context, Comarch Field Service Management was assessed as the solution that optimized skilled resources and schedules using modifiable and adjustable ratings based on appropriate business needs.
- If the average cost per truck roll is $400 (as widely reported) then eliminating just one truck roll per day per technician would save $400,000 each day assuming 1000 technicians – writes Nancee Ruzicka, Director Strategy – OSS/BSS Global Competitive Strategies Stratecast (a Division of Frost & Sullivan).
As with any new solution, WFM vendors must help CSP customers to make a realistic business case for the added capability. Comarch’s solution fits perfectly into these requirements as a complete solution for scheduling, staffing, managing, and supporting the workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model.
- Field Service Management tools are solutions that are primarily deployed by companies in order to achieve certain business improvement goals. The most popular and commonly requested client goals in FSM systems include decreasing costs, minimizing risks, and maximizing the profitability of their services - claims Szymon Uczciwek, FSM Product Manager at Comarch SA.
The report, “Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics,” can be found on the frost.com website.
More information about Comarch Field Service Management can be found on the website fsm.comarch.com/.
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Comarch (comarch.com) is a global supplier of industry standard compliant IT products and services for the telecommunication industry. One of the company’s fundamental distinguishing features is its focus on the flexibility and configurability of its solutions, which are developed in-house and customized to suit the specific needs of its customers. Comarch solutions are business driven, and they are evolving based on customer demand. Since 1993, Comarch has accumulated a lot of experience and knowledge in the fields of designing, implementing, and integrating IT solutions. The company serves customers from four continents, and this client base includes some of the market’s largest players - such as T-Mobile Germany, T-Mobile Austria, E-Plus Germany, Vodafone Germany, Telefónica O2 Germany and Auchan Telecom France (MVNO). Comarch’s unique solutions allow operators to provide the highest quality of service to their customers, ensuring their satisfaction and continued patronage. The loyalty of Comarch’s customers has always been the strongest confirmation of the quality of its solutions in the areas of billing and inter-partner settlements, as well as the management of telecommunications networks and services. Comarch’s offer for the telecom industry is mainly aimed at fixed and broadband operators, mobile operators, cable operators, wholesale departments, MVNO/MVNE operators, ISPs and VoIP operators and satellite service providers.