PRZOOM - /newswire/ -
Gurgaon, Haryana, India, 2010/11/29 - Drishti-Soft - innovators of Ameyo IPCC and DQN Corporation - leading UC solution providers in Indochina join hands to jointly address the technology needs of BPOs in Vietnam.
Drishti-Soft announces strategic partnership with Dinh Quang Limited Corporation, Vietnam for a mutually beneficial marketing strategy for Ameyo – their award-winning call center software. The association marks integration of the two Asian business environments to streamline issues faced by the rapidly advancing domestic call center market in Vietnam. DQN Corporation will be the front-ending partner and would market and implement IP-based call center software - Ameyo IPCC to the BPOs and customer facing enterprises throughout Vietnam.
Ameyo IPCC is a feature-rich unified communication suite capable of powering most satisfying and profitable customer interaction operations. The solution provides a robust technology base to address the needs of a highly competitive domestic call center market of Southeast Asian countries. The solution is designed to meet needs of Telemarketing, Customer Service, and Collections across industry verticals. Talking about the solution, Toan Q. Nguyen, president, DQN Corporation says - "Having seen the Domestic BPO industry grows, we are well aware of the intrinsic demands of our customers. Ameyo’s base technology impressed us and we are confident of finding an instant acceptance among our customers here."
Adding further, Nguyen says - "BPOs in our region are really looking at the value that a unified approach can bring to the contact center, and when coupled with a strong unified communications strategy, our customers will be able to streamline communications processes and see significant benefits in productivity and customer satisfaction. Together with Drishti, we are seeing significant opportunities to deliver advanced unified communications and contact center technologies to help our customers grow and improve their businesses."
With this alliance, Drishti spreads its expanse of the APAC markets further and takes their revolutionary next-generation IP based telephony engine AMEYO to the developing economies. Says Ishdeep Singh, Sr. Business Manager (APAC), Drishti-Soft - "The decision to partner with DQN - the leading ICT products distributor and solutions provider in Vietnam and the ASEAN region, has been reinforced by the rapid growing contact center industry in Southeast Asia. We are looking forward to a structured and focused approach for penetrating into the BPO technology market of South-East Asia Region."
About DQN Corporation
DQN or Dinh Quang Limited Corporation is a leading open-platform-based Unified Communication (UC) solutions provider in Indochina. Established in 2005, DQN is a respected name the distribution field. With business operations spanning Vietnam and Southeast Asia countries, DQN has been growing with an impressive double-digit revenue.
Drishti-Soft Solutions Pvt Ltd (drishti-soft.com) is one of the pioneers in IP Telephony in India. Their award-winning contact center software Ameyo directs more than 1 million customer interactions every day for more than 500 companies across the globe. With advanced communication management capabilities, Ameyo software suite connects customers with the right resources – self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Ameyo empowers the deploying enterprise to leverage their entire organization, from the contact center to the back office, to improve the overall customer experience.