The sessions will span a variety of topics, including best practices for implementing WFO in back-office operations environments, and how customer interaction analytics is helping forward-thinking organizations gain deeper insight into the “voice of the customer.”
The Back-Office Excellence in Banking Summit
November 10-11; Hotel Am Konzerthaus, Vienna, Austria
This event will look at key issues in today’s banks and financial institutions, which face growing consolidation and regulatory requirements. In a session about optimizing back-office operations, Claire Richardson?odirector of WFO solutions for EMEA?owill focus on applying the notion of “customer experience management” across the enterprise. The discussion will also explore the ways WFO is utilized in banking environments to help make efficiency improvements. The presentation will include case studies and demonstrate how WFO in the back office helps instill high-quality customer experiences.
Congreso de Contact Center & BPO
November 15; Hotel Los Delfines, Lima, Peru
Social networking can play a powerful role in building and sustaining customer relationships?oand can change the way your organization manages its customer service operations. On November 15 at 2:30 pm, Greg Sherry—vice president, marketing and business development for the Americas—will explore “The Impact of Social Networking on the Contact Center.” During the session, he will share case studies that highlight how forward-thinking companies are incorporating social networking concepts into their customer service programs, helping them make better informed decisions on sales, service and other operational issues.
China’s Contact Center and BPO Summit 2010
November 18; CNPC International Hotel, Shanghai, China
Focused on China’s financial market, the 4th Annual Contact Center and BPO Summit will feature a Verint session that profiles key workforce optimization industry trends and the ways financial institutions leverage WFO and, even more specifically, speech analytics strategies and solutions to enhance sales, service and the customer experience.
AB+F Business Transformation Panel Discussion and Luncheon 2010
November 19; The Ivy Room, Sydney, Australia
Business Transformation aims to align the people, process and technology initiatives of a company with its business strategy and vision. Chris Zaske?ovice president, back office and retail financial services?owill participate in the panel entitled “Developing a Consistent Business Framework for Success” from 12-2 p.m. on November 19. The discussion will highlight the focus many organizations have on “customer experience” strategies for front-office and other customer-facing parts of the business—as well as explore how deploying business process optimization strategies in the back-office can create operational and cost-efficiencies.
How to Optimize the Back Office
November 25; Webinar
As a participant in the Professional Planning Forum’s web conference scheduled on November 25 from 2-3:30 pm, Verint will explore the ways enterprise workforce optimization solutions complement existing tools already in place across back-office operations—and how it supports managerial approaches to optimizing people, process and technologies.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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