Snoozer Pet Products, a manufacturer established in 1985 to offer pet accessories to consumers, has established that they are billing 33% more business through credit cards payments after having brought their financial systems in compliance with PCI. The PCI DSS is a security standard that includes twelve requirements for security management, policies, procedures, network architecture, software design and other critical protective measures, intended to help organizations proactively protect customer account data.
When Snoozer Pet Products learned about the upcoming July 1, 2010 deadline to become compliant or face fines, costly forensic audits or brand damage, if a data breach occurred, they knew they had to take action. “When we heard about the PCI DSS standard requirements and the approaching deadline, examining our credit card handling processes became essential. We didn’t want a six figure fine on our hands!” recalls Brian O’Donnell, owner of the company.
At Snoozer Pet Products, credit card information was being stored in customer files and employees were manually keying in the credit card numbers to charge them. This procedure was approximately taking a couple of hours every day, often because the credit card numbers taken over the phone were invalid. Snoozer Pet Products turned to Computer Systems & Programming, a partner in the national WAC Consulting Group for advice on how to proceed. Mary Clark, President of Computer Systems & Programming recommended purchasing a specific credit card module, which meant upgrading their current ERP system, and switching to Sage Payment Solutions, a PCI DSS Compliant credit card merchant solution.
“The upgrade was smooth; and using the credit card module, was an easy transition for all of us. Now we take an order over the phone, and do a credit card pre-authorization at the same time; which means no more invalid credit card numbers! This functionality has helped us save a day a week processing credit cards. That’s a 20% time savings per week,” said Brian O’Donnell. Snoozer Pet Products has already outdone their credit card sales from 2 years ago; and expect a third of their business in 2010 to be in credit card sales.
Snoozer Pet Products is now PCI DSS compliant which means no more credit card numbers stored in their system and no more concerns about getting fined. Computer Systems & Programming has offered Snoozer Pet Products a higher level of confidence that they will get paid. Brian O’Donnell says, “Meeting the PCI DSS Compliance requirements was an easy step by step process, and proved to be a seamless implementation.”
Mary Clark, President of Computer Systems & Programming, Inc. says, “I enjoy working with Snoozer Pet Products, because they consider me a partner in their business. Their success and willingness to leverage technology to grow their business makes it a pleasure to work with them.”
About Snoozer Pet Products
Snoozer Pet Products headquartered in Greenville, South Carolina is a family owned and operated business that manufactures pet beds, dog sofas, and pet purses at affordable prices. Snoozer Pet Products is famous for its products like the Lookout Pet Car Seat, in the pet products industry and retail industry; the business also has a strong presence in many specialty catalogues and internet channels. Snoozer Pet Products distributes some of its finest pet beds, pet sofas, pet carriers, and pet accessories through reputable retailers like Petco and Doctors Foster and Smith.
About Computer Systems & Programming
Computer Systems & Programming, Inc. was founded in 1991 by IT professionals with over 30 years’ experience in business analysis, systems development and implementation. The company is able to offer flexible, customizable, fully integrated business solutions to small and medium-sized businesses in the South-East.
About WAC Consulting Group
The WAC Consulting Group (waccg.com) serves the needs of small and medium businesses nationwide in the areas of business processes, operations and systems technology. For more than 15 years they have worked with small and medium sized companies in the commercial and industrial market places. They have helped businesses develop strategies and software solutions to overcome challenges they face every day. WAC Consulting Group is headquarters in Northborough, MA with 19 partner offices across the US.