The combination of eFolder’s remote backup, local backup, BDRs, and email archiving solutions with ConnectWise enhances customer reporting, proactively addresses backup, recovery and other service issues, and improves operational efficiency through automated billing.
eFolder’s proprietary backup technology provides superior data protection via unique reverse-delta technology, ultra-redundant, end-to-end data integrity assurance mechanisms, proprietary compute and storage fabric (cloud), and standards-based security.
“eFolder partners can now leverage the power of ConnectWise in tandem with eFolder's solutions to boost efficiency through automation, while also improving customer satisfaction through executive reporting integration and through proactive responses to issues,” said Kevin Hoffman, eFolder CEO and CTO. “eFolder is focused on building solutions for managed service providers that are reliable and have a low overhead, thereby protecting MSP's margins. eFolder's billing, ticketing, and reporting integration with ConnectWise PSA further lowers overhead for partners, allowing them to focus more resources on sales and other growth activities."
A service ticket is automatically created in ConnectWise when eFolder identifies any warning or failure with the customer’s backup, BDR, or other service issue. New capabilities in billing include automatic updates of capacity usage, while reporting has been enhanced to show network health, successful backup statistics, total aggregate disk usage across all backups, and much more.
“Supporting a managed services-based business today requires tools of this level that not only provide relief from pain points for their customers but enable recurring revenue,” said Arnie Bellini, ConnectWise CEO. “Bringing ConnectWise and eFolder’s executive reporting and technical capabilities together delivers on both counts, and our channel partners will be well rewarded for the work eFolder has done to accomplish this integration.”
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 42,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners.
eFolder (eFolder.net) is one of the foremost providers of high-assurance data protection services, leveraging both proprietary software and technology, and a world-class, distributed infrastructure. eFolder develops and distributes the best in remote backup, local backup, BDR appliances, DoubleCheck email filtering, and email archiving solutions through its extensive Partner channel. eFolder Partners are VARs and MSPs located in the U.S., Canada, the United Kingdom, and other international markets. eFolder empowers our Partners to easily, quickly, and profitably provide branded services under a purely software-as-a-service business model. The company was founded in 2002 based on the idea that backups should be easy, automated, secure, and ultra-dependable. This unique and mature technology has now been leveraged to empower local-only backup services, BDR appliances, email filtering, and policy-based email archiving and active mailbox storage management services. Our unique technology position, diversified service offerings, and extensive Partner network will help to continue our rapid growth. Visit the website or call 800-352-0248 to learn more.