LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced that Stellar Recovery Inc., a leading receivables management firm, has leveraged the integrated IVR and on demand payment lines of LiveVox that meet the security and privacy requirements of the Payments Card Industry (PCI) Data Security Standard.
Compared to site-premised hardware solutions, LiveVox simplifies contact center compliance, because organizations can leverage existing PCI compliant infrastructure and business processes. With even the newest contact center hardware, organizations are forced to invest precious resources to meet PCI compliance. This includes an ongoing focus on implementing, auditing, updating and maintaining compliant networks, infrastructure and change control processes. Several hosted vendors have also yet to achieve PCI security and procedure standards.
“Contact centers are increasingly looking to gain efficiencies through automation, but at the same time security and compliance will always be primary concerns,” said John Schanck, Chairman/CEO, Stellar Recovery, Inc., a Kalispell, MT-based receivables management firm. “At Stellar, we leverage vendor partners that share our commitment to safety of consumer data. We can utilize the IT redundancy and process excellence of LiveVox to addresses the nuts-and-bolts of PCI compliance across multiple locations while focusing core resources on client service and business strategy.”
The complexity of compliance increases at multi-site organizations where system redundancies, policies and audits must be duplicated at each location. PCI rules around payment lines are especially stringent with requirements around transmission, processing and storing of credit card data. By leveraging already PCI-compliant infrastructure deployed in the cloud, contact center operations and IT groups can shift resources to application deployment, vendor management, analytics and strategy.
“Multi-site PCI compliance is difficult and expensive to obtain and time consuming to maintain,” said Louis Summe, Chief Executive Officer, LiveVox. “Contact centers never fully ‘outsource’ their commitment to security, but they require vendors who can facilitate compliance even as regulations change. Our more flexible infrastructure delivered from a carrier-class data center, enables us to develop GUI-based configuration tools that provide a simple path to multi-site compliance management.”
About Stellar Recovery
Stellar Recovery (stellarrecoveryinc.com) is an accounts receivable management company (ARM) servicing the financial services, telecommunications, utilities and retail industries. Stellar Recovery has customized processes, innovative technology and procedures that provide the information needed to maximize results. Based in Kalispell, MT, Stellar also operates in Denver.
LiveVox (livevox.com) is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco.