InQuira, Inc., a provider of enterprise knowledge solutions for Web self service, contact center support and sales enablement, today announced that it has been honored with an Oracle North America Titan Award in the Customer Relationship Management Solution category. The prestigious Oracle awards were presented on Sunday, September 19, at the 2010 Oracle OpenWorld North American Titan Awards ceremonies in San Francisco.
“Our collaboration with INQUIRA is impacting the way companies’ interact with their customers,” said Tyler Prince, group vice president, North America Sales, Applications and Public Sector Alliances and Channel, Oracle. “INQUIRA’s deep understanding of Oracle’s CRM solutions and industry expertise in enterprise knowledge solutions has brought value and impact to this relationship.”
The Oracle North America Titan Award recognizes partner excellence in a number of categories, including sales, marketing and solution development. Winners were selected through an independent panel of judges and were scored on five different categories, including use of Oracle technologies, expertise in development and deployment, customer satisfaction and return on investment.
“INQUIRA is extremely honored to be recognized by Oracle for our innovative solutions and strong reputation for customer satisfaction. The combination of Oracle’s Siebel Contact Center and INQUIRA’s knowledge management capabilities has proven to be very powerful,” said Mike Murphy, CEO of INQUIRA. “We will continue to build on our relationship with Oracle enabling our joint clients to deliver exceptional customer experiences.”
INQUIRA solutions enable companies to deliver a superior level of intelligence, consistency, and responsiveness across all their delivery channels—including the Web, contact center, and social media. The integration between Oracle and INQUIRA was first announced at Oracle OpenWorld 2008 and marked the selection of INQUIRA as Oracle’s preferred solution for Knowledge Management for Siebel CRM. The two companies later expanded their collaboration to include Oracle CRM On Demand the same enterprise- grade solution with the convenience and flexibility of a software-as-a-service.
INQUIRA is a Gold level partner and Inner Circle member of the Oracle PartnerNetwork.
InQuira, Inc. (InQuira.com) is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on INQUIRA solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers, and knowledge intranets. INQUIRA was founded in 2002 and is headquartered in San Bruno, California.
About Oracle PartnerNetwork (OPN)
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