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itSMF Thailand Announces Conference 2010 in Bangkok, Thailand - October 13 - Following the successes of the last 3 itSMF Thailand Conferences (2007, 2008 and 2009), itSMF Thailand is pleased to announce the itSMF Thailand Conference 2010. It will be held in Swissotel – Le Concorde Hotel, Bangkok, Thailand
itSMF Thailand Announces Conference 2010 in Bangkok, Thailand - October 13

 

PRZOOM - /newswire/ - Seattle, WA, United States, 2010/09/13 - Following the successes of the last 3 itSMF Thailand Conferences (2007, 2008 and 2009), itSMF Thailand is pleased to announce the itSMF Thailand Conference 2010. It will be held in Swissotel – Le Concorde Hotel, Bangkok, Thailand.

   
 
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Last year, we had over 200 delegates to join us at the Swissotel – Le concorde, for a one day of ITSM presentations and case studies. The itSMF Thailand Conference 2010 is already in motion to be another bigger and better event, so be sure to register early.

Hosted by itSMF Thailand, the conference will be focusing on the constant need that IT has to do more with less, the changing role of IT from service provider to business enabler and to explore the new value add that exists in the exploration of ITIL V3.

To become a sponsor, or book an exhibit for the conference, please contact Gonzague PATINIER for a prospectus. Only a limited number of displays are available – the 2009 exhibit was fully booked, so be sure to get in early!

Keynote speaker:
David Cannon is the chairman of itSMF International and a key contributor to developing industry standards through his work as IT Service Management Forum (itSMF), and through his authorship of the Service Operation book in ITIL v3.
David is a Fellow of the Institute of Service Management.

Conference Agenda

08:00 – 08:45: Conference Registration

8:45 – 09:00 Welcome Note – Mr Lance Stanford, Chairman, itSMF Thailand

09:00 – 09:45 David Cannon is the chairman of itSMF International and a key contributor to developing industry standards through his work as IT Service Management Forum (itSMF), and through his authorship of the Service Operation book in ITIL v3.

David is a Fellow of the Institute of Service Management.

09:45 – 10:30 Speaker: Metha Suvanasarn, Ex-CIO Bank of Thailand, TISA VP, ISACA Bangkok Chapter Board (Thai guest speaker )
Topic: To be announced
Synopsis: To be announced

10:30 – 11:00 Break – Exhibition Time

11:00 – 11:45 Speaker: Teerawat Jaishuen (IBM Thailand)
Topic: ” Integrated Service Management: Shaping the way Industries work”
Synopsis: Imagine smart power grids designed to minimize not just the carbon footprints we generate, but the prices we pay for energy. Imagine smart telecommunications, in which new, in-demand services can be created and rolled out 85 percent faster than they are at present. Imagine smart traffic services that substantially reduce traffic snarls and give 40,000 more travelers per day safe, convenient transportation as a result of optimized asset management. Or, for a particularly topical example, imagine smart healthcare services, in which the time needed to develop clinical applications falls by 65 percent, and the cost of physical therapy declines by 90 percent. These represent only a few examples of IBM’s vision of a smarter planet—one enabled by Integrated Service Management.

Integrated Service Management from IBM provides the visibility, control and automation across business and IT infrastructures, resources and processes needed to deliver new, innovative services in a more instrumented, interconnected and intelligent planet.

11:45 – 12:30 Speaker: Rob Stroud (CA)
Topic: “CLOUD and Virtualization, the death of ITIL or the opportunity of your lifetime”
Synopsis: Virtualization and Cloud computing are topics all over the press and on our lips at moment! Is it hype, reality, fundamental transition or the next paradigm shift? What is clear is that the business is dependent upon IT, but unfortunately, rather than discuss detail of technical solutions the business wants innovation, results and this with cost constraints are changing the manner we deliver IT and the role of the Service Manager. … read more here.

12:30 – 14:00 Lunch – Exhibition Time

14:00 – 14:45 Speaker: To be announced (Symantec)
Topic: To be announced
Synopsis: To be announced

14:45 – 15:20 Speaker: Peter Doherty
Topic: Analysing and Optimising Services from inception to retirement
Synopsis: ITIL V3 introduces the concepts of Strategic Services and understanding the business value that they deliver. Service Portfolio Management (SPM) has a singular guiding principle and that is to analyse and optimise the Value of a Service across its entire lifecycle. So as that only those Services that deliver Value survive.
This lifecycle consists of three distinct phases; pipeline, build and run.

The session will discuss how you decide the value to the business of Services which will change throughout the lifecycle of the Service. By determining the value allows you to evaluate the Strategic Demand in your Services Pipeline against set criteria so all demand is evaluated in the same way. Once the Service enters the Build phase the metrics need to look at optimising the finite delivery resources that are available. Once the Service enters the Run phase the delivered value needs to be optimised to help make the hard decisions about retiring Services.

Come to this session to experience a very interactive and innovative delivery approach to SPM.

15:20 – 15:45 Break – Exhibition Time

15:45 – 16:20 Speaker: Peter Brooks (to be confirmed)
Topic: “Why ITIL? Design …”
“Service Design Package (SDP), Demand Management, Metrics”
Synopsis: Much of what drives excellence is good design. ITIL, particularly ITIL Version 3, puts great emphasis on design – one book, after all, is called ‘Service Design’. This presentation briefly sketches the value and some techniques of good design and gives some pointers to what it actually is.

16:20 – 17:00 Speaker: To be announced
Topic: To be announced
Synopsis: To be announced

17:00-17-15 Closing Remarks and Lucky Draw

 
 
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itSMF Thailand Announces Conference 2010 in Bangkok, Thailand - October 13

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