Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today signed a reseller agreement spanning the GCC and Mediterranean regions with Technical Art Concepts (TACME), an end-to-end IT solutions provider with an impressive portfolio of high profile government and corporate clients. TACME has been awarded an ‘Elite’ partner status, the highest level of participation in the global Interactive Intelligence partnership programme. Under the terms of the agreement, TACME will offer a full range of services including consulting, project implementation, technical support, after-sales service and software development.
Commenting on the partnership, Mr. Shaheen Haque, Territory Manager Middle East and Turkey, Interactive Intelligence said, “We are very pleased to partner with such a highly regarded and technically proficient company as TACME, having an illustrious base of clients. The Middle East is an important growth market for our company and our strategic plan is to tie up with key partners like TACME who not only have the required technical skills, but are also focused on customer delivery and support and understand the importance of education and training. We are confident that Interactive Intelligence’s world class IP Telephony, contact center and business process automation solutions combined with TACME’s expert technical and service capabilities will provide an excellent solution for customers in this region”.
As an Elite partner, TACME will undergo a formal 90 day induction programme by an Interactive Intelligence ‘channel enablement’ team and will have access to the company’s partner portal which provides a wealth of tools including information on ININ’s technology and best practices. TACME can take advantage of ININ’s ‘Skills Development Fund Programme’ designed to help offset the cost of the technical training and certification as well as the vendor’s marketing development fund (MDF) for demand generating activities. Interactive Intelligence will also work closely with TACME on all opportunities and provide support right from the pre-sales phase to the implementation and post-sales support stage.
“Unlike many organizations in the region TACME has expanded its operations in 2010 and a major part of this growth can be attributed to the introduction of best-of-breed products and services to complement our existing end-to-end solutions. We have provided business process automation solutions that involve functionalities of a contact center to a number of customers. Based on customer feedback as well as market research, we decided we needed to include contact center solutions to our portfolio. After evaluating technologies from several vendors, we were convinced that Interactive Intelligence’s revolutionary all-in-one software based unified communications platform was technologically far superior as compared to competition besides being easier to deploy and more cost effective. We are excited by this new partnership which has a real strategic significance for our company. We see a huge potential for Interactive Intelligence’s offerings especially in the government and financial sectors”, said Mr. Moatasem Mohaisen, Group Business Development, TACME.
Interactive Intelligence Inc. (inin.com) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Its multi-award winning SIP-based, all-in-one IP platform provides a strong alternative to hardware-centric, multi-point systems. The company has more than 3,500 customers worldwide. It is positioned in the leaders' quadrant of the Gartner 2009 Contact Center Infrastructure- Worldwide Magic Quadrant report and recently won the Frost & Sullivan’s award for ‘2010 North American Technology Company of the Year, Contact Centers’. It ranks among Software Magazine's top 500 global software and services suppliers, is a BusinessWeek "hot growth 50" company and is among Fortune Small Business magazine's top 100 fastest growing companies.
As an end-to-end IT solutions provider, TACME has more than 10 years of experience in providing software development and support, IT consultancy, portal and web solutions, business process automation services, mobile computing, hardware and networking solutions and system integration services to government and commercial organizations. Its prestigious client base includes Abu Dhabi Tourism Authority (ADTA), Dubai Police, Abu Dhabi Culture and Heritage, Abu Dhabi Police, Abu Dhabi Judicial Department (ADJD) and General Directorate of Residency & Foreigners Affairs, Dubai. TACME is also working closely with e-government bodies in the United Arab Emirates, Oman and Qatar.