LiveVox, Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced that Chief Executive Louis Summe will participate in the CEO Leadership Panel at the Frost & Sullivan Growth Innovation & Leadership Summit (GIL 2010: Silicon Valley) on Tuesday, Sept. 13 in San Jose, CA. The event coincides with LiveVox accepting the 2010 U.S. Frost & Sullivan Award for “Best Brand of Hosted Outbound Customer Contact Solution”.
LiveVox (livevox.com) is the first provider to integrate core contact applications of ACD, IVR, predictive dialer and call recording and deploy them from the cloud, delivering unprecedented scale, flexibility and multi-site control over consumer contact technology. The patent holder for a carrier-class SIP-based platform, LiveVox has been one of the fastest growing contact center technology providers for the past several years.
Summe will join five corporate technology chiefs on the panel before a CEO audience to discuss managing corporate growth and maintaining innovation, especially in light of the recession.
“Innovation matters when it allows our clients to adapt to business needs as they change. That’s what drives growth,” said Louis Summe, Chief Executive Officer, LiveVox. “By deploying our patented solution from an IP/MPLS cloud, LiveVox delivers unprecedented scale, reliability and speed across the multi-site, multi-shore contact center environment.”
Frost named LiveVox as “best brand” based on its independent research report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies. Frost & Sullivan’s Best Practices Awards recognize companies for outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and secondary research to identify industry best practices.