Lanner Group, Inc. the process improvement and business transformation solution provider has been certified as a Top 20% Performer based on Past Performance Evaluation (PPE) responses of its reference customers by Open Ratings, a Dun & Bradstreet company.
More than a dozen verified references from across the Americas region took part in the PPE of Houston, Texas-based US subsidiary company of Lanner Group Ltd. The company's enviable PPE score of 93/100 demonstrates outstanding overall customer satisfaction relative to similar companies.
Since receiving the Top Performer certification customers have further endorsed Lanner Group's customer service and technical support. Users interviewed as part of a recent client service review survey gave the simulation software modeling specialist an impressive 95% approval rating.
Lanner Group believes that customer service excellence is the key to putting clients at the heart of the business and the corporation's growth strategy, says Mandy Tague Lanner Group director of business development, Americas. She comments, "Feedback gained from external reviews like the Open Ratings evaluation survey process and our own continuous client service surveys is valuable to the company.
She continues, "They offer Lanner Group managers a unique insight into customer care and support because the 'voice of the customer' is taken into consideration.
"We are delighted that our clients have such high levels of confidence in Lanner Group and continue to endorse the value for money and exceptional technical support available for users of WITNESS software."
Commenting on level of support available to North American WITNESS customers, Raj Tandon, an engineering specialist with Chrysler Group says, "Based on my completion of an assembly line simulation model recently, I can say that I have received an excellent support from the Lanner Group. Whenever the Lanner Group was called with an issue, the response was fast, problem solutions were suggested and questions answered.
Tandon continues, "This resulted in the assembly of the simulation model faster with more accuracy and reliability. The results were very helpful to make decisions and make appropriate changes if it equated to increased production."
Actioned improvements from feedback gained during the recent client service review include extending support desk times to better service West Coast users, introducing WITNESS software loyalty programs, and launching added value mentoring days to maintain users.
Lanner Group's survey also allows the identification of future development areas within the company's range of software, and raise performance and delivery standards.
"Measuring what your customers think of you, acting on those results and placing the customer at the center of your business makes a discernible difference, "says Lanner Group CEO David Jones. "Our aim is to continually enhance the WITNESS user experience for customers. This is set to continue with the forthcoming release of WITNESS Power with Ease 3.0 later this year.
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About Lanner Group
Lanner Group Ltd, headquartered in Redditch, UK, with its Americas subsidiary Lanner Group, Inc. based in Houston, Texas is dedicated to delivering innovative solutions to model, analyze and optimize processes through simulation software and enables business managers to make comprehensive decisions in a risk-free environment. Industry sectors include law enforcement and public sector, energy, defense, aerospace, automotive, manufacturing and healthcare. The Lanner Group portfolio is based around the leading business improvement products WITNESS, L-SIM, Px-SIM and PRISM. Its client roster includes end users HP, 3M, Boeing, Ford, GM, Nissan, and Rolls Royce.
1. Each year, Open Ratings, a Dun and Bradstreet Company, helps thousands of companies secure contracts with large purchasing organizations such as the GSA by verifying their performance with Past Performance Evaluations (PPEs). The PPE score is based on the survey feedback of between 4 and 20 verified references. The Top 20% rating is relative to similar companies during the same time period. The customer satisfaction metrics that are evaluated include:
· Order accuracy
· Business relations
· Customer support
2. Lanner Group's annual Customer Service Review 95% approval rating is calculated from the survey's customer confidence results: 95% of customers surveyed stated they have a high and very high confidence level in Lanner Group.