PRZOOM - /newswire/ -
Tampa, FL, United States, 2010/09/08 - ConnectWise, announced that ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, has completed integration of its MSP Center Lite with ConnectWise.
ConnectWise, developer of the leading business operating system designed exclusively for IT service providers, VARs and MSPs, today announced that ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, has completed integration of its MSP Center Lite with ConnectWise. The combination of MSP Center Lite and ConnectWise helps proactively automate managed services tasks to cut down on operational costs and achieve higher profits.
MSP Center Lite is an agent-based Remote Systems Management solution designed especially for MSPs. Built on an agent-central architecture, it helps manage Windows desktops, servers and networking devices anytime, anywhere. The agent is lightweight, easy to install and consumes minimal CPU, memory and bandwidth. It provides 100 percent data security as the agent communicates with the Central server over a SSL connection. The 60-day trial software can be downloaded from mspcenterlite.com with a free edition for startups that manages up to 25 devices.
The integration of MSP Center Lite with ConnectWise helps partners to automatically and periodically update configuration information in ConnectWise, thereby eliminating the need for manual entry. If the partner wishes to monitor the end systems, the integration converts monitoring alerts into service requests so that the partner can continue to use the ConnectWise operating system to perform day-to-day service management functions.
"Automation is the key to success for managed services business and the MSP Center Lite/ConnectWise integration helps MSPs overcome the cumbersome task of manually having to raise a ticket in help desk software whenever an alarm is raised in the IT management software and clearing the alarm when the ticket is closed,” said Dev Anand, Product Manager at ManageEngine. “By seamlessly integrating the disparate systems, we help MSPs overcome these hurdles for a richer and better remote systems management experience.”
“Using MSP Center Lite in conjunction with ConnectWise PSA software, MSPs are better able to perform their day-to-day remote systems management tasks without the need to continually update multiple systems,” said Arnie Bellini, ConnectWise CEO. “By integrating these two solutions, we continue to empower the IT Nation with a wealth of on-demand tools, knowledge, service and support.”
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 42,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners.
ManageEngine (manageengine.com) is the leading provider of low-cost enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation.