"IrisGuard uses its strong relationships and round-the-clock customer care centers to gauge customer satisfaction," notes Frost & Sullivan Research Analyst Archana Rao. "It also offers focused training to its clients on key mechanisms and processes of its iris recognition systems. This has enabled the company to remain ahead of its competition in terms of identifying market needs and maintaining its outstanding product performance."
The high reliability of IrisGuard's brand is evident from its superior offerings and installations within the critical government, transportation and banking sectors. Numerous installations across branches and ATM locations, such as the ones for the Cairo Amman Bank, have positioned IrisGuard as a strong technology provider within the banking sector. IrisGuard's solution has also been deployed since 2001 in the United Arab Emirates (UAE), which represented the world's first national border-crossing security initiative.
"The company is recognised for its high-quality products; statistics reveal that only a meager 1 to 2 cameras out of the 2000 to 3000 shipped annually are returned, mainly due to accidental breakage, and none are returned for design or performance faults," remarks Rao. "Moreover, their products are highly reliable and accurate in large-scale installations, performing high speed 1-to-millions matches."
Independent testing by International Biometrics Group in April 2009 on IrisGuard's IG-AD100® Dual-Eye Iris Recognition Camera received Zero False Match Rate (T-FMR) and Zero False Non Match Rate (T-FNMR) further positioning IrisGuard's top score as a reflection of its exceptional reliability. Billions of transactions every month and close to 40 trillion since its inception underline the company's superior product design and capabilities.
"IrisGuard's superior reliability and performance come from accurate designs, rigorous internal and operational testing and world-class United Kingdom-based manufacturing," adds Rao." These processes are vital to ensure product performance and reliability in the banking, financial and government sectors where security is critical."
User friendliness, which is the key success criteria for biometrics, has always been a constant focus area for IrisGuard. The ability of the systems to automatically ‘find' people's iris also enables the system to create strong templates and therefore strong matches for the over 35 million people using IrisGuard Inc.'s systems every year.
"Cameras automatically detect the iris and extract images for creating strong templates," states Rao. "In addition, the cameras provide a truly improved user experience as users are not required to remove their glasses and contact lenses for authentication purposes."
IrisGuard has leveraged its strong reputation to gain access to the US law enforcement market and the banking segment. To further enhance the value that the company is bringing both at corporate and private levels, IrisGuard is now finalising a new device that will introduce iris recognition to the ‘home' banking sector and eventually even to retail.
The Product Quality Leadership Award is presented to the company that has excelled in the following criteria: product performance, product reliability, product design, product usability and perceived value.
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About IrisGuard, Inc.
IrisGuard Inc. is a leading provider of customer-focused IT Banking and Homeland Security iris biometric comprehensive solutions focused on managing human identity requirements. The company supports its customers and system integrators in building large-scale iris solutions using custom-designed iris cameras that ensure unequalled performance, scalability and accuracy in addition to pristine next generation iris algorithms and robust, highly reliable architecture designed to meet tomorrow's most stringent demands.
About Frost & Sullivan
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