PRZOOM - /newswire/ -
Boulder, CO, United States, 2010/09/01 - Amadeus Consulting announces it is now offering 24x7 Support Service. 24x7 Support is part of a new service line being offered by Amadeus Consulting that includes a customized monitoring system to identify possible problems before they occur.
Amadeus Consulting, a custom software development company, has announced it is now offering 24x7 In-house Support and Monitoring. 24x7 In-house Support and Monitoring is part of its tailored support solutions being offered by Amadeus Consulting under its Software Support and Maintenance service, which includes a customized monitoring system to identify possible problems before they occur. The 24x7 In-House Support and Monitoring is designed to deliver above expectation service to clients and provide them with an opportunity to monitor their system to examine potential hazards and expedite troubleshooting.
In launching the 24x7 In-House Support and Monitoring plan, Amadeus Consulting recognizes that software and hardware issues can cause major disruptions to a company’s daily business operations. Its goal as a software support provider is to minimize disruptions by using a proactive approach that preemptively identifies issues coupled with a rapid resolution process. Amadeus Consulting has created tools to monitor the health of an application that accelerates the diagnosis of issues and uses a streamlined escalation process to get experts involved immediately.
“When building out our 24x7 client support service we decided to staff the team with highly skilled developers. These expert skills coupled with having the team locally in our Boulder office allows us to provide the highest level of customer support. We provide our clients with a proactive approach, allowing us to identify potential problems before they occur,” says John Basso, Amadeus Consulting CIO.
The addition of 24x7 support increases Amadeus Consulting’s ability to meet both short term and long term client support needs after the completion of a project. This addition adds to the depth of support packages that Amadeus Consulting offers to its clients and proves its interest in maintaining a great client engagement even after the completion of a project.
About Amadeus Consulting
Amadeus Consulting (amadeusconsulting.com) is a custom software development company dedicated to creating intelligent technology solutions with successful business results. Amadeus Consulting is a Microsoft® Gold Certified Partner as well as a Silverlight™ Partner, winner of the Microsoft Office XP Challenge, and has Microsoft Partner Competencies in Custom Development, Mobility and Data Management Solutions. The company is an expert in custom software applications such as rich Internet Applications, content management systems, e-commerce, surveys, social networking sites, data collection and management, browser plug-ins, and mobile application development including iPhone™, iPad™, Windows Mobile® and Android™. Amadeus Consulting ranked in the top 25 on the prestigious Mercury 100 list of the fastest-growing private companies in Boulder and Broomfield counties for three consecutive years, and has placed on the Inc. 5000 list for four consecutive years.