InQuira, Inc., a leading provider of enterprise knowledge solutions for Web self-service, contact center support, and knowledge intranets, today announced that Zebra Technologies Corporation, a provider of on-demand printer and state-of-the-art software and hardware solutions, will implement InQuira’s enterprise knowledge solutions. Zebra will deploy InQuira for Web Self Service and Contact Centers to enhance support for its Independent Software Vendor (ISV) Technology Partner Program.
InQuira for Web Self Service will allow Zebra to deliver customized and accurate results to partner queries initiated on its Web site any time of the day. Additionally, Zebra will utilize InQuira for Contact Centers to help increase agent productivity, lower training costs, and improve the accuracy and satisfaction of every partner interaction.
“Zebra serves customers across the globe and our ISV partners are an important extension of our business,” said Don O’Shea, CIO of Zebra Technologies Corporation. “Prior to working with InQuira, we recognized a challenge in delivering fast, accurate answers to our partner channel. Zebra selected InQuira for its best practice methodologies, strength in CRM partnerships, and proven success in providing a superior online partner service experience.”
InQuira provided Zebra with a ready-made solution that easily integrated with the company’s existing Oracle CRM product. The integrated solution will enable ISV engineers to quickly get up-to-speed on new products, and effectively refine and manage knowledge across the company.
“We realize companies like Zebra depend on their existing technologies like Oracle’s CRM solution to deliver a differentiating customer experience. InQuira’s technology is a crucial part in delivering that experience. With our integrated best-of-breed partner products, we were able to easily incorporate our solution with Zebra’s existing CRM infrastructure providing valuable new functionality,” said Mike Murphy, CEO of InQuira. “We are excited to be working with Zebra Technologies to help improve employee proficiencies and deliver the ultimate partner experience, especially as more people turn to the Web for support.”
InQuira, Inc. (inquira.com) is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers, and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, California.
About Zebra Technologies
Zebra Technologies Corporation (zebra.com) provides the broadest range of innovative technology solutions to identify, track, and manage the deployment of critical assets for improved business efficiency. Zebra’s products include reliable on-demand printer and state-of-the-art software and hardware solutions utilizing a wide array of automatic identification technologies. By enabling improvements in sourcing, visibility, security and accuracy, Zebra helps its customers to put the right asset in the right place at the right time. Zebra serves more than 90 percent of Fortune 500 companies worldwide.
Scott Blevins - LEWIS – Global Public Relations for InQuira, Inc.
P: 415 992 4400 / E: inquira[.]lewispr.com.
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