Verint® Systems, Inc. (NASDAQ: VRNT) today announced that the United States Patent and Trademark Office (PTO) has issued a new patent to Verint in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard (PCI DSS). This new patent and its related families of issued and pending patents further broaden Verint’s industry-leading portfolio of patents and applications worldwide across its enterprise workforce optimization solutions.
“Organizations need to uphold the integrity of recorded interactions in context with security, privacy, and industry and legal regulations, including protecting customer data and information,” says Dan Bodner, president and CEO, Verint Systems. “With this patent, we’re helping our customers and partners excel along the PCI path to enhance data and information security, and directly address business and customer privacy concerns.”
Protecting customer data and sensitive information is a complex process for which privacy is a critical concern for businesses and their customers alike. In most customer contact operations, calls are recorded for quality assurance, to adhere to compliance requirements, as proof of orders/payments and third-party verification, and for training and development purposes. However, in addition to these, there are needs and requirements for organizations to broaden and enhance their data security strategies, processes and technology to protect the privacy of customers and consumer information. One of the driving forces behind these mission-critical security efforts is the PCI DSS—a worldwide information security standard assembled by the Payment Card Industry Security Standards Council, a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.
Because recordings can contain sensitive credit card details and other personal information, such as social security numbers, they require enhanced protection and recording processes—including, for example, an added level of encryption for the data, a secure storage environment, and/or options not to record certain sensitive data at all. Verint’s newly issued PCI-related patent (U.S. Pat. 7,774,854), entitled “Systems and Methods for Protecting Information,” enables companies to, for instance, mask, encrypt and/or protect portions of an interaction that contain sensitive information, such as cardholder data, or altogether cease recording for the portion containing that information.
“This patent is an example of innovation, which is a core value at Verint,” adds Bodner. “It exemplifies our ability to foresee customer challenges, develop innovative solutions that anticipate and respond to them, and protect our intellectual property and innovation for the benefit of our customers, partners and shareholders.”
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements, including the risk that there can be no assurance that patents we have been issued will be sufficiently broad to protect our technologies, products, or services and that our intellectual property rights may be invalidated, designed around, or challenged. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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