Free press releases distribution network?

Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Quick Heal Technologies Chooses Ameyo IPCC as the Solution Powering their Customer Interaction - Drishti’s IP-based contact center suite Ameyo IPCC becomes the technology support for multiple customer interaction centers of Quick Heal Technologies
Quick Heal Technologies Chooses Ameyo IPCC as the Solution Powering their Customer Interaction

 

PRZOOM - /newswire/ - Gurgaon, Haryana, India, 2010/08/18 - Drishti’s IP-based contact center suite Ameyo IPCC becomes the technology support for multiple customer interaction centers of Quick Heal Technologies.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Quick Heal Technologies leverages Drishti's multi-award winning contact center solution - Ameyo IPCC to set up specialized customer interaction units across multiple locations in India. With Ameyo, the internet security products company planned to unify technical support, product-related query handling, purchase information delivery and license renewal queries into one automated system.

Talking about the efficiency added by Ameyo, Kailash Katkar, MD, Quick Heal says - "Being a leader is antivirus segment, Quick Heal has always focused on customer satisfaction with strong support. Drishti Soft has helped us to build stronger customer relationships due to faster & more efficient query handling at our automated customer care & support unit."

For a complete customer interaction center, the processes could vary from basic customer handling to advanced technical support. And similarly the required agent skill-set would also vary. Ameyo enabled prompt attending of customer calls with its IVRS module that combined self-service and live agents. The solution's strong ACD empowered Quick Heal customer care center to achieve skill-based routing to make sure that the customer talks to the right agent who is best skilled to answer customer queries.

With Voice logging and quality monitoring tools of Ameyo, Quick Heal could analyze and hence enhance the overall customer experience. IP-base of the solution also added to its technological advantage since an IP-solution is extremely easy-to-manage even in a multiple location environment.

About Quick Heal
Quick Heal Technologies is a leader in Anti-Virus Technology in India. Founded in 1993, the company has successfully established Quick Heal product family as industry benchmark for computer security. Serving millions of users worldwide, Quick Heal Technologies has firmly established its position in India and also operates through a network of dealers and channel partners in more than 50 countries worldwide.

About Drishti
Drishti-Soft Solutions Pvt. Ltd (drishti-soft.com) is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Quick Heal Technologies Chooses Ameyo IPCC as the Solution Powering their Customer Interaction

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  MagLar, Inc.

Visit  JobsWare.com







 
  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today