GFI Software, a leading infrastructure provider for small and medium-sized businesses (SMBs), today announced it has completed integration of its award-winning GFI MAX RemoteManagement™ with ConnectWise software, the leading business operating system designed exclusively for IT service providers, VARs and MSPs. The combination of GFI and ConnectWise provides more efficient proactive maintenance and service ticketing.
GFI MAX RemoteManagement is an IT managed services software solution that makes it easy to stay on top of customers' servers, desktops, networks, hardware, software, inventory tracking, automated server and desktop maintenance tools. More than 3000 IT support companies, VARs and MSPs use GFI MAX RemoteManagement to maximize revenues, minimize costs and deliver exceptional customer service. It can be installed and set up in 10 minutes and requires no training, hardware, contracts, or minimum commitments.
The integration enables GFI MAX RemoteManagement clients to be automatically or manually mapped to existing companies (managed groups) in ConnectWise. Time and notes added to service tickets in the GFI MAX RemoteManagement dashboard are shown in ConnectWise. Tickets can be automatically updated when a customer’s system check passes, and when a check fails, a service ticket can be manually or automatically created for that server.
“We see systems monitoring and incident management as two of the key capabilities for partners to deliver the highest levels of service in an efficient and profitable manner. By integrating the GFI MAX Remote Management and ConnectWise products we believe we will be offering our partners the ability to capitalize on their investment in both products and present a more compelling proposition to their customers that will help them to win more business and serve their customers better. The GFI MAX integration provides industry-leading capability and, as usual, requires no software installation or upgrades by our partners, who will have access to the full capability of the integration from the day it is launched,” said Dr. Alistair Forbes, Chief Technology Officer, GFI MAX.
“The combined feature set of GFI MAX RemoteManagement and ConnectWise PSA software is one of the most effective ways to automate and support a managed services-based business today,” said Arnie Bellini, ConnectWise CEO. “This integration is a great addition to our network of on-demand tools, knowledge, services and support for the IT Nation.”
Designed exclusively for the IT Channel, ConnectWise is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 41,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. For more information please visit ConnectWise.com or call 800-671-6898
GFI Software provides a single best source of web and mail security, archiving and fax, networking and security software and hosted IT solutions for small to medium-sized enterprises (SME) via an extensive global partner community. GFI products are available either as on-premise solutions, in the cloud or as a hybrid of both delivery models. With award-winning technology, a competitive pricing strategy, and a strong focus on the unique requirements of SMEs, GFI satisfies the IT needs of organizations on a global scale. The company has offices in the United States (North Carolina, California and Florida), UK (London and Dundee), Austria, Australia, Malta, Hong Kong, Philippines and Romania, which together support hundreds of thousands of installations worldwide. GFI is a channel-focused company with thousands of partners throughout the world and is also a Microsoft Gold Certified Partner.