PRZOOM - /newswire/ -
Leytonstone, London, United Kingdom, 2010/06/18 - Patients and hospital staff across Forth Valley, Scotland are set to benefit from the introduction of a new speech recognition system, which is already contributing to the process of creating a more efficient and effective service for local people.
Hundreds of clinical staff and medical secretaries working within acute services at NHS Forth Valley are now using MediSpeech, a digital dictation and voice recognition system from G2 Speech. Many are already using digital dictation as part of their everyday work, but a new custom-built interface that links up with the hospitals’ document management system means that speech recognition will soon be part and parcel of daily reporting and documentation across the organisation.
Karen Wilson, Programme Manager responsible for the review of administrative and clerical processes at the NHS Trust said: “As well as improving turnaround times for patient letters, digital dictation and computerised audio files are making the workload more transparent and equitable. As a result, departments are finding it much easier to proactively manage peaks and troughs and ensure our resources match demand.
“We are seeing a change in culture too, with, for example, secretaries volunteering to process outstanding letters for other specialties when they are up to date with their own work. This promotes team spirit and a more sharing approach. There is a lot of change happening with the move to the new Forth Valley Royal Hospital in August 2010 and this is about setting the best possible foundations for the future.”
G2 Speech was selected as the preferred solution provider through a tender process facilitated by Northgate Public Services, a supplier of transformation and improvement services to the public sector. The Company’s expertise in speech recognition was a key factor in selecting the MediSpeech system.
Feedback from those using the system at NHS Forth Valley is very positive. “For us it’s about releasing capacity to fill gaps in service, and improving our efficiency and effectiveness,” continued Karen Wilson. “We have introduced new communication standards and our target is for reports to be turned around in five working days, where feasible, whereas it could sometimes have taken up to 20 days or more in the past. Digital dictation will help free up valuable time to do other things.”
For more information on MediSpeech, or to arrange a no-obligation demonstration of this unique workflow solution, please contact G2 Speech on +44 (0) 20 8539 6541 or visit g2speech.com/.
About NHS Forth Valley
NHS Forth Valley is a single integrated health service which provides a wide range of acute, community and mental health services. Employing around 8,000 staff, NHS Forth Valley manages an annual budget in excess of £420 million, providing vital health services to almost 300,000 people in the Forth Valley area.
About G2 Speech
G2 Speech (g2speech.com) aims to optimise the process of reporting and document creation in the medical field. It is doing this by providing a total solution platform, which is supported by speech technologies such as digital dictation and speech recognition. Together with its customers, G2 Speech defines clear goals for efficient workflows and cost savings. The solutions it develops are therefore completely tailored to customers’ existing methods of working and the goals they want to achieve.
G2 Speech was founded in 1998 and now employs more than 60 specialists across the Netherlands, Belgium, Ireland and the UK. G2 Speech has successfully delivered in excess of 400 projects and has more than 10,000 satisfied users.