The Service Desk Institute (SDI), a leading independent professional organisation for the IT service and support industry, presented the two awards at the prestigious 2010 IT Service Excellence Awards Ceremony last night (8th June).
They won the IT Service Excellence Supplier of the Year award (as nominated by their clients) and Matthew John, (The Internet Group’s Support Service Delivery Manager) received the IT Service Excellence Professional of the Year award.
The IT Service Excellence Awards 2010, now in their 15th year, aim to recognise, promote and acclaim excellence, professionalism and innovation in the industry, and celebrate the outstanding achievements of individuals and teams worldwide for the contribution they make. Held in conjunction with SDI's Annual Conference, the Awards are regarded as the IT Support industry Oscars and the highlight of the IT support year calendar.
The Internet Group’s clients rated every aspect of their performance in a survey conducted by the SDI, including quality of service, understanding, and knowledge, impact on client’s business operations, client services and value for money. The Internet Group received the highest score during this survey out of the three finalists.
Mitchell Feldman, Sales & Marketing Director of The Internet Group, commented: “Winning these awards is a tremendous achievement for us. We are incredibly proud of all our staff and thank our clients for their excellent feedback. We’re always aiming to add value to our client’s businesses and deliver a trusted and enjoyable customer service experience. We’re delighted that our efforts have been recognised once again by the SDI.”
Feldman concludes: “Winning these awards reinforces the SDI 3 star accreditation we achieved back in November 2009. This proves that we have the maturity, disciplines, and processes to provide a world class managed service.”
About The Service Desk Institute
SDI (sdi-e.com) is the new driving force for the ITSM and service desk industry with a vision of being recognised globally as the professional body that drives exceptional IT service and support. As the leading authority on Service Desk and IT support related issues, SDI will enable organisations to enhance the value of business and IT integration through exceptional IT service and support. SDI is responsible for setting global industry standards, delivering thought-leadership and knowledge, and influencing service improvement for individuals and organisations. The globally recognised SDI Service Desk Certification standard is the only best practice standard that provides a clear and measurable set of standards for a Service Desk operation.
Acting as an independent advisor, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community.
It also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. It members span numerous industries and include, AOL (UK), Barclays Bank, ITV, O2, T K Maxx, United Biscuits.
About The Internet Group
The Internet Group (theinternetgroup.com) is a specialist provider of managed IT services to UK and International businesses. The company provides a complete range of IT solutions – from remote support and additional resource, through to a fully outsourced solution – to help its customers ensure operational excellence at all times. Through its team of highly skilled engineers, consultants, procurement officers and project managers, The Internet Group provides clients with a solution tailored to their individual business needs, helping to turn IT from an overhead into an asset.
By utilising the best practice frameworks of ITIL and through its work with the SDI and adoption of their standards based accreditation programme, The Internet Group provides a high level of service management. As a result, the company was awarded a 3 star SDI accreditation in November 2009, in recognition of its customer-led approach to IT support.
The Internet Group has also been recognised by Computer Weekly as the Best Place to Work in IT (2008) and included in the Deloitte Technology Fast 500 (2008), due to its exceptional business growth. The company works with clients across a range of industry sectors, including professional services, recruitment, retail and manufacturing. They were also the smallest company in the world to achieve a 3 star SDI accreditation (Nov 2009)
For more information about the IT Service Excellence Awards please contact Emma Spear, 01689 889100, info[.]sdi-e.com.