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Baynote Partners with Lithium Technologies to Enhance Relevancy in Online Social Applications - Integration of personalization and social CRM allow joint customers to recommend the most valuable content to community members
Baynote Partners with Lithium Technologies to Enhance Relevancy in Online Social Applications

 

PRZOOM - /newswire/ - San Jose, CA, United States, 2010/05/18 - Integration of personalization and social CRM allow joint customers to recommend the most valuable content to community members.

   
 
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Baynote and Lithium provide a sound foundation for a highly energized customer network. The Baynote and Lithium solution combines the implicit behaviors of the majority with the content provided by community experts in order to connect all users with the right content at the right time. Consequently, businesses reduce customer service costs by deflecting expensive calls to community support, increase customer loyalty by providing customers with a highly personalized experience, and enhance the customer network by increasing customer engagement with Social CRM.

Recently Baynote and Lithium co-sponsored a TSIA webcast presenting a customer case study which covered:

• How social media trends are creating opportunities for improved enterprise support.
• How customer is leveraging social CRM, social search, and personalization to maximize engagement with millions of customers.
• The roadmap for achieving maximum customer service effectiveness with social media.

This webcast recording and presentation is available online. Baynote’s VP of Customers, Bill Hustad also wrote a blog post titled Collective Intelligence and Social CRM - like Peanut Butter and Chocolate about the partnership and webcast.

About Baynote

Launched in 2006, Baynote's Collective Intelligence Platform™ delivers on-demand recommendation technology and social search. Baynote's SaaS solutions are easy to implement on top of existing infrastructure that increases online revenue, leads, and impressions. Baynote (baynote.com) delivers billions of recommendations each month to hundreds of leading media, enterprise and e-commerce companies, including 14 of the Internet Retailer Top 500. Customers include Expedia, Intuit, Motorola, NASA, Symantec, and Urban Outfitters.

Baynote™ and UseRank™ are registered trademarks of Baynote, Inc. All other trademarks are properties of their respective owners.

 
 
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Agency / Source: Baynote, Inc.

 
 

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Baynote Partners with Lithium Technologies to Enhance Relevancy in Online Social Applications

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Baynote News |
Contact: Bill Bourdon - Bateman Group for Baynote 
415-503-1818 baynote[.]bateman-group.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Baynote, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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