MetraTech Corp., the innovative charging, billing, settlement and customer care provider, today announced that Concur (Nasdaq: CNQR), the world's leading provider of on-demand Employee Spend Management services, has chosen MetraNet as the unified billing, settlement and customer care system that will support its next phase of growth and operational efficiency.
Over the past few years, Concur has experienced explosive growth, both organically and through acquisitions. In order to sustain the high-level of customer service and operational efficiency needed to support continued growth, the company has embarked on a program to consolidate and modernize its billing infrastructure. This involves not only merging and streamlining multiple existing billing processes, but also adding critical functionality that will support Concur’s future strategies, emerging products, geographies and expansion plans, as well as customer demands.
MetraNet’s unique dynamic business modeling capabilities will enable Concur to configure MetraNet to support its evolving business rather than requiring the business to conform to the underlying product. As a result, Concur will be able to add new services, tailor new bundles and innovate with new business models without compromising billing accuracy, timeliness or service support.
"Our business continues to grow at a rapid pace,” said Scott Torrey, EVP of Operations at Concur. “We were looking for a solution that not only will cover all our business lines today, but will be able to accommodate new opportunities in the future. Particularly important is the speed with which MetraNet could address our existing challenges, along with the flexibility it could bring to easily accommodating a variety of different products, services and business models. For Concur, MetraNet is the complete product catalog, rating, billing and settlement solution that, underpinned by dynamic business modeling, will help us keep pace with our continued growth.”
“MetraTech’s dynamic business modeling approach is the perfect answer to three major challenges that rapidly-growing companies such as Concur are likely to face - system consolidation for improved efficiency as the business matures, quick introductions of new product offerings to maintain a competitive lead and preparation for anticipated future change as the marketplace evolves,” said Scott Swartz, CEO of MetraTech Corp. “MetraNet’s architecture easily addresses the complexities of system consolidation and data migration without business interruption, while enabling change and innovation without workarounds or billing process silos. We are excited about the opportunity to become an integral part of Concur’s continued growth and success going forward.”
Concur (concur.com) is the world’s leading provider of on-demand services that help small, mid-sized and large organizations increase efficiency, manage employee spend and control operational costs.
MetraTech Corp. (metratech.com) offers a new approach to charging, billing, settlement and customer care enabling organizations to embrace change without compromise. MetraNet, our flagship product, is unique in its ability to automate business processes and business models that address rapidly changing, complex or radical business strategies across any industry for an unlimited number of services. MetraNet is deployed globally, enabling diverse customers to build innovative and successful business models, securely collect revenue, and manage their entire customer lifecycle in some 12 languages, 26 currencies and 90 countries. MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Headquartered in Boston, MetraTech has offices in San Francisco, Munich, Paris, Singapore, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Bessemer Venture Partners, Meritech Capital, and Vesbridge Partners.