Newgen Software Technologies, a market leader in Business Process Management (BPM) and Enterprise Content Management, today announced the launch of its new version of the Omni Output Management System (O2MS) known as OmniOMS 3.1.
Newgen’s O2MS is a one-stop solution for managing enterprise output in a seamless and cost-effective manner that impacts both topline and bottomline of business organizations. The new version has vital features required for managing very frequent and varied customer correspondence.
O2MS 3.1 enables organizations improve customer experience, enforce branding guidelines and enhance their retention and referral capabilities. A master template can be created and used by all designers, reducing the effort to recreate repetitive components. The introduction of a new style gallery allows designers to create and save styles in a global repository.
Along with the addition of new features, many existing features have been improved for the new version. O2MS 3.1 tracks and controls wastage of repetitive email delivery attempts by defining a corrective policy regarding any non delivered statements. The statement shall still be generated but would be stopped from distribution (Email or snail mail) depending upon consecutive delivery-failures, leading to permanent non-delivery.
The new version also has Multiple Layer Support that allows creation of separate layers of data and presentation and provides user-rights depending upon their expertise/skill set. The Job Monitoring and Tracking feature offers a dashboard tool to track the life cycle of a statement by generating reports to optimally manage the system. With the Version Explorer and Report Base-lining feature, customers can now view various versions of a statement that have been created and deployed over different periods of time.
Commenting on the benefits of OmniOMS 3.1, Diwakar Nigam, MD, Newgen Software said, “The solution will not only assist organizations in reliable output delivery but, also enable secured communication with their customers.”
Newgen’s O2MS 3.1 consolidates and personalizes the communication related to individual customers. It gives business users the liberty to design by simple drag/drop and wysiwyg editor. The ability of O2MS 3.1 to provide a consolidated set of information at a glance, increases customer convenience and allows organizations to connect with their customers on a personal basis.
Newgen Software Technologies Limited (newgensoft.com) is the market leader in Business Process Management (BPM) and Enterprise Content management (ECM), with a global footprint of about 750 installations in over 35 countries. More than 100 of these implementations are large, mission-critical solutions deployed at the world's leading BFSI, BPO and Fortune Global 500 companies.
Newgen is recognized by distinguished analyst firms like Frost and Sullivan as A 'Hot Company to Watch for' in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Newgen is a winner of prestigious award, such as CNBC-TV18, “Emerging India Award 2008”.
With HSBC and SAP investment, Newgen is one of the rare product companies to have backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMI Level3.
For Further Information:
Newgen Software Technologies Limited
Rohit Thakur: T: +91-11-4653 3200, M: +91-9899294868