The Service Desk Institute (SDI), a leading independent professional organisation for the IT service and support industry, has today announced that The Internet Group is one of three finalists in the running for their prestigious IT Service Supplier and IT Service Professional of the Year Award.
IT Service Excellence Awards 2010, now in their 15th year, aim to recognise, promote and acclaim excellence, professionalism and innovation in the industry, and celebrate the outstanding achievements of individuals and teams for the contribution they make.
An independent survey was conducted by the Service Desk Institute asking clients to assess their IT Service Supplier. The survey asked clients to rate every aspect of their supplier’s performance including quality of service, understanding, and knowledge, impact on client’s business operations, client services and value for money. The Internet Group was one of three to have received the highest score during this survey.
Mitchell Feldman, Sales & Marketing Director of The Internet Group, commented: “Finalist in two award categories, it’s a great achievement for everyone here at The Internet Group. We always work hard to add value to our clients businesses and deliver a trusted and enjoyable customer service experience. We’re pleased that our hard work has been recognised not just by the SDI, but by our clients – you can’t get better recognition than by the people who use the service.”
The Internet Group asked all their clients to participate in the survey via prompts such as emails, email signatures and e-newsletters. They were asked to provide honest feedback on the quality of service they receive from The Internet Group. Feldman explains: “We pride ourselves in providing our clients with complete transparency in to our services, so we were quietly confident that our customers were able to measure and rate our services favourably.”
The winner will be announced at the Grand in Brighton, on Tuesday 8 June 2010 at the annual awards dinner which coincides with the annual SDI Service Desk & IT Support Show.
Feldman concludes: “Both these awards are important for us as it reinforces the SDI 3 star accreditation we achieved back in November 2009. The 3 Stars prove that we have the maturity, the disciplines, the processes and the accountability to be a world class managed service provider. We pride ourselves on quality and being selected as a finalist demonstrates that our company is aiming in the right direction. We are very much looking forward to the awards evening in June.”
About The Internet Group
The Internet Group is a specialist provider of managed IT services to UK and International businesses. The company provides a complete range of IT solutions – from remote support and additional resource, through to a fully outsourced solution – to help its customers ensure operational excellence at all times. Through its team of highly skilled engineers, consultants, procurement officers and project managers, The Internet Group provides clients with a solution tailored to their individual business needs, helping to turn IT from an overhead into an asset.
By utilising the best practice frameworks of ITIL and through its work with the SDI and adoption of their standards based accreditation programme, The Internet Group provides a high level of service management. As a result, the company was awarded a 3 star SDI accreditation in November 2009, in recognition of its customer-led approach to IT support.
The Internet Group (theinternetgroup.com) has also been recognised by Computer Weekly as the Best Place to Work in IT (2008) and included in the Deloitte Technology Fast 500 (2008), due to its exceptional business growth. The company works with clients across a range of industry sectors, including professional services, recruitment, retail and manufacturing. They were also the smallest company in the world to achieve a 3 star SDI accreditation (Nov 2009).
Media Contact Details
For all UK media enquiries for The Internet Group please contact:
Mitchell Feldman, Sales and Marketing Director, The Internet Group, 0845 458 0497, mitchell[.]theinternetgroup.com
For more information about the IT Service Excellence Awards please contact:
Emma Spear, 01689 889100, info[.]sdi-e.com, sdi-e.com/.