Free press releases distribution network?

Agency / Source: InsideLegal.com

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Shipman & Goodwin Selects Intelliteach to Provide 24/7 User Service Desk Support - Intelliteach legal helpdesk after-hours support and IQTrack call tracking software helps firm increase service and responsiveness - Intelliteach.com
Shipman & Goodwin Selects Intelliteach to Provide 24/7 User Service Desk Support

 

PRZOOM - /newswire/ - Atlanta, GA, United States, 2010/04/16 - Intelliteach legal helpdesk after-hours support and IQTrack call tracking software helps firm increase service and responsiveness - Intelliteach.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Shipman & Goodwin LLP, a Connecticut-based law firm, has selected Intelliteach, the largest legal-specific outsourced service desk company, to handle after-hours user support for its 309 employees, including 135 lawyers. The firm is also using IQTrack, Intelliteach’s web-based call tracking and ticket reporting system.

Intelliteach is providing the firm with complete, 24/7 helpdesk support by providing the internal law firm desk with additional coverage at night and on weekends. Before rolling over after-hours calls (from 6PM to 8AM) to Intelliteach, Shipman & Goodwin worked closely with the vendor to review network setups, support protocols, and escalation procedures. In addition, Intelliteach’s implementation manager was brought in to oversee user training and produce documentation leading to a smooth after-hours transition.

“Prior to selecting Intelliteach, I was familiar with their outsourced service desk expertise as well as their reputation and track record in the legal market,” stated Peter Lok, CIO, Shipman & Goodwin LLP. Once we switched our 24X7 support over to Intelliteach, from a previous company with no legal expertise, the difference was night and day. Our users are now happy knowing they can get the support they need when they need it. Our in-house IT staff is no longer burned out troubleshooting user support calls, and with the help of the IQTrack ticketing software, we can accurately track call volumes and provide detailed reporting.”

The key factors integral to Shipman & Goodwin’s decision to choose Intelliteach included:

• Expertise with legal-specific applications and systems (exceeds 200 applications);
• Intimate knowledge of law firm operations and workflows which are critical to serving legal users;
• Understanding of lawyers’ dependence on technology;
• Focus on keeping the firm’s users up and running and able to deliver timely client service, 24/7, 365;
• Ability to enter all user support calls into one, easy to use, web-based interface and track ticket volumes and user satisfaction.

“Everything Intelliteach does is tailored to address the support needs and requirements of law firm users. This laser focus on legal is viewed as an asset by many of our clients including Shipman & Goodwin and re-assures them that their users will receive the best and most reliable helpdesk support possible,” said Lance Waagner, President and CEO of Intelliteach and former large law firm CIO.

Atlanta-based Intelliteach – which is 100% dedicated to the law firm market - assists with over 50,000 legal software and hardware questions per month and has over 110 dedicated law firm software service desk experts. Intelliteach (intelliteach.com) provides dedicated 24/7 coverage via various service help desk support options including Complete Service Desk Outsourcing, After-Hours Support, and Overflow Support.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: InsideLegal.com

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Shipman & Goodwin Selects Intelliteach to Provide 24/7 User Service Desk Support

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Jobst Elster - InsideLegal.com 
850-459-9447 news[.]insidelegal.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any InsideLegal.com securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From InsideLegal.com / Company Profile


Read IT Services/Network Management Most Recent Related Press Releases:

NEC Launches Compact Converged Packet Optical Transport System for Constructing Metro Networks
Evolve IP Signs TBI as Master Partner
Splunk IT Service Intelligence Helps Molina Healthcare Deliver Innovation to Patients
NEC And Toyota Tsusho Sign MOU Aiming to Improve Safety and Security in the Republic of Kazakhstan
Frost & Sullivan Commends Level 3’s Superior Technological Platform and Best-in-Class Services in the Enterprise Service Provider Segments
Evolve IP and Nimble Storage Partner to Bring HIPAA-Compliant / HITRUST-Audited Cloud Services to Healthcare Organizations across the United States
PacSun Boosts Online Revenues with Rakuten Marketing Search
SAS Brings Security Analytics to the Intel Security Innovation Alliance
Evolve IP Named A Top Cloud Computing Company in Forbes and CRN
NEC Awarded Contract with NSW Telco Authority as Part of CCEP

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today