Knowlagent, the leader in call center talent management software solutions, announced today that SaaS expert Jeff Wilson has joined its management team as the company’s new senior vice president of worldwide field operations.
Wilson brings more than two decades of strategic experience to Knowlagent. Most recently, he served as executive vice president of sales and marketing at Whoop, a SaaS-based mobile applications firm, where he led strategic direction of go-to-market sales, marketing and channel activities for the company.
Prior to Whoop, Wilson was vice president and general manager of growing enterprises for Ariba, where he spearheaded the commercial development of its transformation into the small-to-mid-sized business and mass market. Before Ariba, he served as senior vice president of Procuri, a venture capital-funded SaaS company offering supply chain and spend management solutions. In this role, he led the field sales and marketing operations and helped define the company’s overall strategic direction.
As senior vice president of worldwide field operations at Knowlagent, Wilson will be responsible for ensuring that sales, operations, partners and business development are aligned with the company’s business objectives.
“Jeff’s extensive background in SaaS is an invaluable addition to our management team,” said Matt McConnell, Knowlagent CEO. “Knowlagent is dedicated to providing customers with on-demand solutions that are both flexible and affordable and Jeff’s expertise will help us continue to exceed their expectations.”
Wilson holds a bachelor of science degree from Oregon State University, where he was a member of the men’s basketball team.
Knowlagent (knowlagent.com) is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent’s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s talent management software solutions every day.