MegaNet Communications has expanded their customer services outreach by using social networking sites Facebook and Twitter to interact directly with their customers. This initiative gives MegaNet’s customer base another way to keep abreast of network and company developments in real time.
James Smith, VP of Marketing for MegaNet, says, “As an ISP we’re acutely aware of the critical role the Internet plays in our customers’ daily communications. In addition to phone support and live chat sessions on our website, we wanted to reach out to customers who rely on mobile devices and smartphones for their offline communications. By maintaining a presence on both Facebook and Twitter, we are able to directly and immediately respond to customer inquiries, and let our existing and potentially new users know of services that will benefit them.”
All service providers look to maintain constant contact with their customers, and in the event of a situation where customers cannot get online, the immediacy of a service like Twitter allows MegaNet to update customers on network developments and keep them informed. “With the widespread use of smartphones and Twitter, we can immediately inform customers of network updates so they’re informed about their services uptime,” continued Mr. Smith.
In addition to network updates and events, MegaNet also uses their Facebook and Twitter feeds to share interesting industry news with their customers, and keep them updated on upcoming service rollouts and new Internet-related technology.
MegaNet Communications (meganet.net) has been providing Internet services to the Northeast since 1996. In addition to access options such as DSL, T1, and fiber, MegaNet also offers a wide array of services including managed servers, VoIP, shared and dedicated server hosting and colocation, corporate email, and managed security for corporate networks.