Consilium Software, a leading independent Unified Communications solutions company, has announced that it has successfully completed Interoperability Verification Testing (IVT) of Consilium UniAgent™ under the Cisco Developer Network (CDN) program. Consilium UniAgent™ is a CTI connector which enables integration between Cisco Agent Desktop and CRM applications.
Consilium Software is a member of the Cisco Developer Network (cisco.com) which is an evolution of the Cisco Technology Developer Program (CTDP.) While CTDP was certification-centric, CDN shifts focus to delivering business solutions to joint customers. Members of the program share Cisco’s strong commitment to customer service and satisfaction and are required to undergo interoperability testing based on criteria set forth by Cisco. The Consilium UniAgent™ and Consilium UniInsight™ solutions have been developed and marketed as a helpdesk-focused offering for Cisco Unified Contact Center. Both solutions have been proven in successful production usage for several months.
Consilium has completed the Interoperability Verification Testing (IVT) of Consilium UniAgent™ Remedy Plug-in for Cisco Unified Contact Center Express under the ‘Contact Center / CRM and Desktop Applications’ solution category. Consilium UniAgent™ is an interface-less connector for CTI integration between the Cisco agent application (Cisco Agent Desktop) & BMC Remedy client applications. BMC Remedy (remedy.com) is an IT Service Management Suite. “By demonstrating compliance through IVT, Consilium can now promote our products and technologies as Cisco Compatible. This informs prospective customers that Consilium has taken the appropriate steps to prove the interoperability of the solution. Customers faced with a choice between tested and un-tested products are likely to prefer the product that has gone through IVT,” said Aman Basra, Senior Director, International Services Operations at Consilium Software.
About Consilium Software
Consilium Software (consiliuminc.com) is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium’s solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium’s own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium’s UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.