ACT Conferencing today released several new service enhancements to improve its audio, web and video conferencing solutions and customer support.
Enhanced Security (Passcode+PIN Option for Reserved Conferences)
Participants register online using a valid email and receive an event confirmation that contains a unique PIN, which must be entered to access the call. This PIN not only provides enhanced security but also provides the identification information of that caller to the moderators or speakers.
The ReadyConnect® Web Meeting audiocast feature enables Web Meeting conference hosts to stream the audio from an ACT ReadyConnect conference to Web Meeting participants’ computers. Web Meeting participants who receive the audiocast do not have to dial into the audio conference. Instead, they are able to listen to the audio using their computer speakers or headphones.
Guest Mute Override
Guest Mute Override increases security for ReadyConnect conference calls. Hosts now have the option to begin reservationless calls in mute mode and participants can then unmute themselves on an as-needed basis. This new feature is the direct result of customer requests. Customers felt this feature was important for large calls where participants may be dialing in while on the go which can sometimes cause noise interruptions. Users can set their preferences by contacting ACT customer services.
New Hold Music
ACT has refreshed its hold music with tunes written and produced by an ACT employee.
Expanding global access
ACT is committed to providing a truly global service with in-country access in all parts of the world. In-country access provides lower costs and a heightened customer experience. The most recent countries to be added include:
• Cayman Islands
Annual Web Subscriptions
Customers can take advantage of discounts when they sign up for an annual web conferencing subscription. ACT offers rates by conference, monthly subscription plans and now an annual plan to fit customers’ needs.
About ACT Conferencing
Established in 1989, ACT Conferencing (actconferencing.com) is a global provider of corporate audio conferencing, web conferencing and video conferencing services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Lakewood, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK.
Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.