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Interactís SoftSPOT Media Platform Ensures No Lost Calls in the Event of a System or Network Outage - By offering complete redundancy, Interactís SoftSPOT ensures no active calls lost in the event of system outages
Interactís SoftSPOT Media Platform Ensures No Lost Calls in the Event of a System or Network Outage

 

PRZOOM - /newswire/ - Lincoln, NE, United States, 2010/02/03 - By offering complete redundancy, Interactís SoftSPOT ensures no active calls lost in the event of system outages.

   
 
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As more and more enterprises are moving their telephony systems and applications off site and into Hosted Facilities to reduce costs and maximize investments, how these service providers protect your systems and voice applications is of extreme importance. Responding to this need of enterprises, operators and service providers alike is Interact Incorporatedís pure software, SIP based, SoftSPOT VoiceXML/CCXML Media Platform. Interact, an innovative communications software company dedicated to developing high performance telecommunication solutions, not only meets but exceeds this need with SoftSPOTís application redundancy and failover support.

All of Interactís SIP based solutions are offered using our pure software, standards based VoiceXML/CCXML Media Platform and offer application redundancy and failover support, along with the five 9ís reliability that are mandatory for telcos and service providers. In todayís competitive environment, automated IVR and other telephony applications are crucial to maintaining subscribers, customers and the revenue stream they provide. In a service provider environment failed systems can result in irritated and unhappy clients whose businesses are being affected by not being able to place or receive calls.

With SoftSPOTís N+1 redundancy, one server (worker) handles all calls while a second server (standby) continuously monitors the worker so that if the (worker) server goes offline, the standby server picks up the calls and keeps them in a connected state resulting in no lost active calls. For those who are seeking redundancy and expansion capability, SoftSPOT can also be deployed in a clustered design where all servers are active and each carries a portion of the call load. When one or more servers fail, the remaining server(s) pick up the call load off the failed server(s) without affecting capacity requirements and no lost active calls. In the event your primary SIP carrier experiences a network issue, SoftSPOT can re-route calls to a secondary SIP provider instantaneously with no lost active calls as well. This dual redundancy and failover support eliminates virtually any outage situation thus providing peace of mind and fewer worries regarding system failure.

These fully redundant solutions further strengthen your systems by protecting your greatest asset, your customer base and revenue stream through reduced or eliminated operational downtime. ďIn todayís competitive market, organizations cannot afford downtimes associated with system outages,Ē said Greg Gissler, Founder, VP, CTO Interact Incorporated. ďSoftSPOTís innate redundancy and failover support safeguards active calls, ensuring no revenue is lost in a system outage situation.Ē

About Interact Incorporated

Since 1981, Interact (iivip.com) has been dedicated to providing highly customizable IVR Communication and Rating solutions to discriminating clients spanning the globe. Readily equipped to supply extremely short time-to-market solutions accommodating both entry-level and central office class models, Interact builds every solution on an open, distributed, and modular architecture which is deployable based upon the customerís specific platform and network connectivity.

 
 
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Agency / Source: Nimblevox / Interact Incorporated

 
 

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Interactís SoftSPOT Media Platform Ensures No Lost Calls in the Event of a System or Network Outage

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PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Nimblevox / Interact Incorporated securities in any jurisdiction including any other companies listed or named in this release.

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